CUSTOMER SERVICE REPRESENTATIVE INTERN Calabrio

POSITION SUMMARY
The customer service representative Intern is the point of contact for support request coming to the support center. They will have the ability to create assign and triage case for the Level 1-3 engineers.
CORE EXPECTATIONS
Responsible for maintaining our service level agreement for the first contact with the customers.
Provide customer with appropriate ticket
Gather useful information from the customer
Responsible to enter and maintain data in the Calabrio ticketing system
Escalate complex issues to the appropriate engineers
Responsible to collect data and create reports from our ticketing system
Run reports weekly and monthly support statistics
CORE COMPETENCIES
Good verbal, written and interpersonal communication skills to interact with team members, senior support personnel, high level personnel and customers
Ability to work independently and as part of a team
Must possess attention to details and sense of urgency
WORKING RELATIONSHIPS
Report to a team lead or higher
Work closely with peer engineers, group leads and other employees and departments in the company
EDUCATION/EXPERIENCE
3.0 GPA or higher on a 4.0 scale
1 to 3 years in a call centre/customer service environment
Experience with Microsoft CRM is preferred

Location:	Plymouth, MN United States