The Customer Service Representative performs a variety of customer service functions for Avalara's existing customers including: (a) preparing quotes and submitting orders for simple upgrades, downgrades and add-ons and new contracts; (b) resolving routine customer account problems, and (c) responding to customer requests for information or assistance. The CSR works a member of a larger Customer Account Management team assisting Account Managers with routine sales and service tasks so that they can devote more time to sales and complex service issues.
Perform customer service duties as assigned by Director, Customer Loyalty and Customer Account Managers. These generally include:
Preparation of simple sales quotes
Processing cancellations, and
Assisting in researching and resolving customer issues with Avalara product, support, compliance, contracts or accounting.
Occasional outbound calls to customers to encourage registration for customer events such as product training, on-line seminars and workshops, and customer appreciation ("A-List") events.
Experience and Skills:
Strong Problem Solving skills. Ability to interview customers to get a clear understanding of their issues or requests and then promptly respond with the right answer or action.
Strong sense of customer advocacy.
Self-directed & goal driven. Demonstrated ability to set and achieve personal goals with minimal direction or supervision even in the face of competing or conflicting demands.
Strong written and verbal communication skills. Must communicate effectively with variety of customers over the phone.
Detail-oriented. Demonstrated ability to identify requirements, break these into smaller work tasks, and ensure all tasks are completed with high quality.
Minimum 3 years in a customer service capacity, ideally in a technology company.
Inside sales experience is a plus.
Comfortable with office computer technologies, especially Microsoft Excel, Outlook and Word as well working knowledge of popular Internet sites and software including social networking sites. Experience with customer relationship management (CRM) systems a plus.
Optimistic, enthusiastic and self-motivated. An individual who thrives in a start-up environment that can sometimes be stressful and chaotic.
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, age, gender, national origin, disability, US Veteran status, or any other factor protected by Federal, state or local law.
Job Level: Mid Career (2+ years)
Number of Openings: 1
Years of Experience: 2 - 5 Years
Level of Education: Any
Starting Date : ASAP
435 Eriksen Avenue
Bainbridge Island, WA 98110