Customer Service Representative Demand Media

Customer Service Representative
Technical Support | Mount Vernon, WA, United States
RESPONSIBILITIES:

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with service information for multiple websites.
• Upsell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues.
• Recognize, document and alert the supervisor of trends in customer calls.
• Must be able to relate with online gaming community.
• Recommend process improvements.
• Other duties as assigned.

REQUIREMENTS:

• Excellent written communication skills.
• Computer literate with the ability to learn customer service software applications.
• Technical background and/or experience testing software systems a plus.
• Duties require professional verbal and written communication skills and the ability to type 30 wpm. There will be a typing test.

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Location:	Mount Vernon, WA United States