Customer Service Representative OpenSky
THIS JOB HAS EXPIRED Customer Service Representative Job Purpose: Serves merchants and customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Social Media, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
"One of Crain's 50 best places to work in NYC"
||New York, NY |
THIS JOB HAS EXPIRED
OpenSky is a Social Marketplace that connects millions of shoppers with the world's most creative and unique brands. Investors: Canaan Partners
, Highland Capital Partners
, Providence Equity Partners
, Raine Groupe
, Ron Conway All Jobs: at OpenSky
|Headquarters:||18 W 18th Street|
New York, NY 10011
|Industry:||Retailing / Distribution|
|Company Profile:||OpenSky finds itself uniquely positioned at the center of the Social Commerce ecosystem, marrying the best of an ecommerce marketplace with the personalization of a connection driven social network to give shoppers a simple, highly-targeted and refreshing shopping experience. Shoppers use OpenSky to Connect, Follow, Browse, Love & Buy. Brands use OpenSky's proprietary suite of social selling and storefront management tools to share their products with the world.
OpenSky has been named one of The World's 50 Most Innovative Companies (alongside Apple, Google, Facebook, Amazon, Twitter, Square, Airbnb, Dropbox and Kickstarter) by Fast Company, and is funded by Highland Capital Partners, Canaan Partners, Raine Group, Providence Equity Partners and Ron Conway.|
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