Customer Service Representative Course Hero
Course Hero the largest online learning platform, provides a suite of online study resources that help students learn more effectively, is looking for a friendly, experienced customer service representatives with a great sense of humor and a problem-solving mindset to work mornings, nights and weekends.
What you'll do
Support customers over phone, email and various other communication channels.
Answer general questions about the Course Hero platform including our site functionality and policies.
Conduct customer feedback surveys
A variety of other tasks that will help us deliver the best support in the education industry!
Ensure highest quality service experience to our customers instilling a positive member experience with each interaction.
Work with other departments to resolve customer issues
What we are looking for
Minimum 2 years of experience in a customer facing role, or a proven understanding of how to deliver exceptional customer service.
Friendly, upbeat personality and demonstrated experience owning a customer issue and following it all the way until the customer is happy.
Clear communication, collaboration and organizational skills
Self-starter and goal-oriented
Must be computer proficient and able to multi-task on a regular basis
What we provide you
Flexibility to work from your home or anywhere you have a stable high-speed Internet connection and a quiet workspace.
Consistent 20-30 hours each week
Dynamic work environment where we really listen to your opinions and thoughts about how we could work better.
Ability to get the true startup experience on the way to building the next generation educational
Competitive hourly compensation
||Redwood City, CA |