Customer Service Representative (Req#312) OptiMedica
THIS JOB HAS EXPIRED We are looking for an experienced Customer Service Representative (Req#312) to join our Global Customer Care team. The Customer Service Representative (CSR) is an advocate for the customer as well as supporting field sales and service employees. The CSR will perform a variety of duties including but not limited to: verifying purchase orders, creating price quotes, entering orders, researching and resolving customer questions and inquiries, managing backlog of orders, entering service calls and returns, handling customer complaints and other related duties as well as promoting and maintaining positive customer and employee relations via all customer communication channels (e.g., phone, email, fax, chat, etc).
Interested in applying or learning more, please contact firstname.lastname@example.org ? please reference the requisition number and the job title.
Handle inbound activity within call center metrics guidelines and productivity expectations.
Take initiative and action to research, resolve and follow-up with customers and field employees in a timely manner.
Set up new customer accounts in the ERP and Call Center Management systems.
Responsible for accurately verifying pricing, terms and conditions of purchase orders, and contracts to ensure proper order entry transactions and invoice processing.
Track orders that have been shipped and provide updates to customers and sales reps by sending tracking details.
Process return, repair and replacement requests and completes follow-up activities including notifying Supply Chain of part ordering, shipment of replacements, updating information in Service Call and updating system DHR file.
Field support requests, gather pertinent information, provide feedback, and track and follow support requests through closure.
Maintain detailed Service Calls per site and/or event with proper coding, inputs and updates.
Manage order backlog and work with teams to drive hold releases and ensure customer commitments are made, communicate order status and shipment tracking details to customers and inside teams.
Track returned items (RGAs) in a timely fashion, and provide weekly delinquency updates on materials that have not been returned from customers.
Create spreadsheets and generates reports.
Serve as the single point of resolution for the customer.
Perform other administrative functions as required.
Minimum of 5 years experience in a Customer Service Representative role.
Outstanding call handling skills. Speaks with a pleasant, professional telephone voice.
Experience working in a manufacturing environment, preferably in the medical device, bio or healthcare industries.
Proficient in Microsoft Windows and Office including Word, Excel, Outlook.
Excellent listening, verbal and written skills including email etiquette.
Accurate data entry skills.
Strong attention to detail with the ability to identify, resolve problems, document the outcome and follow-up.
Exceptional multi-tasking competence with the ability to perform accurately and effectively under pressure.
Ability to work independently as well as part of a team.
Experience with Microsoft Great Plains, Arena and 8-8
Associates degree in business or related field, Bachelors degree in business or related field preferred
Why work at OptiMedica?
We are committed to designing, manufacturing, and delivering high quality products for Ophthalmologists and their patients. We are looking for dedicated, passionate individuals who want to use their experience and talents to make a difference. With over 3 million cataract surgeries every year in just the United States alone, your skills will help patients today as well as in the future.
||3130 Coronado Drive |
Santa Clara, CA 95054
THIS JOB HAS EXPIRED