Customer Service Representative/Sales Operations Coordinator XPAL Power
THIS JOB HAS EXPIRED XPAL Power, a subsidiary of TennRich International, is a California-based corporation with its sales and marketing team located in the United States. The TennRich design team is located in Taiwan, and the company-owned factory in Shenzhen, PRC is the first factory in China to focus on rechargeable lithium polymer batteries and is currently one of the largest manufacturers of portable power packs in Asia.
Currently, XPAL Power is seeking a highly motivated and enthusiastic Customer Service Representative/Sales Ops Coordinator to join its team. The ideal candidate is positive and solution-oriented, and will work within current procedures and streamline new ones.
A Customer Service Representative/Sales Ops Coordinator is a direct link to our internal and external customers and suppliers, so it is a very important position. Candidates will assess our customer's needs and go ABOVE and BEYOND their expectations of normal customer service, while working within the operating procedures of our business. As a supplier to global customers, the role requires the ability to act with urgency, embrace cultural diversity and maintain discipline in managing priorities and workflow. Product knowledge is a must, and training will be offered.
The Customer Service Representative/Sales Ops Coordinator will work directly under the Customer Service Manager. This full-time position will entail the following:
--Answer all incoming phone calls
--Attract potential customers by answering product and service questions; suggesting information about other products and services
--Perform account maintenance and technical support
--Manage reporting and tracking of key metrics associated with sales data, accrued marketing funds, forecasting mechanisms and payments
--Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
--Provide service and support to customers that follow the core tenets and values of the Customer Service department
--Manage the on-boarding of new customers including distributors, retailers, and resellers.
--Use internal system to log calls, respond to end-user customers, as well as utilize our internal communication system to keep updated on company-wide events
--Any additional responsibilities and projects assigned by your manager
--Attend weekly training and employee meetings
--Track sales metrics using the SalesForce CRM
--Recommends potential products or services to product management by collecting customer information and analyzing customer needs
What we're looking for:
--At least two years of customer service experience required
--Experience with SAP and SalesForce
--Bilingual - Spanish preferred
--Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
--Excellent written and verbal communication skills
--Attention to detail and solutions-oriented
--Patient and the ability to 'think on your feet'
--Ability to work under pressure in a fast-paced, high-growth, team environment
--Ability to follow an SOP, as well as suggest and help implement new procedures
--Interest in technology, experience in sales support preferred
--Ability to get to 'yes'
--Knowledge of and passion for consumer electronics and the tech industry in general.
--Sense of humor and a smile!
--The ability to help get a customer that amazing customer service experience time after time
--Medical and Dental coverage
--Paid vacation, sick time, and holidays
--Opportunity for growth
Irvine, California, United States
XPAL Power and our affiliated companies are equal opportunity and affirmative action employers. We are a drug free workplace. Employment is contingent upon the successful completion of a background investigation.
THIS JOB HAS EXPIRED