Customer Service Representative Zoosk
THIS JOB HAS EXPIRED Customer Service Representative (German/Dutch and English)
Zoosk is looking for a German and/or Dutch-language Customer Service Representative to join our expanding Customer Support team. Responsibilities include responding to customer phone calls, email and help requests; reviewing content uploaded by members; removing and taking action regarding objectionable material; and other administrative and support duties as assigned. Work will be conducted in English and German/Dutch.
- MUST have business level German/Dutch and English read and write language skills. There will be a verbal and written exam during the interview process. All other languages are not applicable. -
- MUST have recent online customer service experience working in a fast paced, high volume call center and email support environment; familiarity with online CRM tools required.-
- MUST be committed to providing superior customer service in an enthusiastic manner and exhibit flexibility when day-to-day tasks are adjusted based on business needs.
Due to the needs of our business the scheduled days and hours may vary. Schedules may include an 8-hour shift between 7:30AM to 6:00PM.
Answer a high volume of customer help requests received via telephone and email in a professional, friendly, and accurate manner
Research customer accounts and make decisions regarding billing, usage, and other service areas
Review a high volume of content uploaded by members (photos, profiles, text) for objectionable material
Review, make decisions and take appropriate action regarding abuse reports, based upon guidelines and documentation outlining Zoosk?s community standards
Objectionable material may include nudity and pornography, as well as violence or abusive language; you must demonstrate comfort handling sensitive material professionally and appropriately
Proactively identify support issues and communicate to customer service management
Assist with other customer service and translation tasks as assigned
Call center/phone support experience, minimum 1 year
Previous online customer service experience, minimum 1 year
Excellent soft skills
Strong verbal and written communication skills in German/Dutch and English
Must be very detailed oriented, organized, and able to use multiple systems appropriately
Ability to learn quickly and maintain a high level of productivity in a fast-paced environment
Ability to make independent decisions and exercise good judgment
Ability to work as part of a team and balance workload
Ability to handle conflict appropriately and professionally
Advanced computer skills: Internet, email ticketing system, administrative tools
Experience with social networking sites (Facebook, Twitter, mobile apps, etc.)
Experience providing customer support for subscription services or virtual goods.
Online CRM experience (i.e., Zendesk, LivePerson, Salesforce, Right Now, etc.)
Previous start-up experience
||San Francisco, CA 94111 |
THIS JOB HAS EXPIRED
Zoosk is one of the largest online dating services in the world, with over 50 million users, close to 20 million daily page views, from "Zooskers" in 60 countries With 100 thousand new profiles added daily, we are the single fastest growing dating service on the web and our supersonic performance was recently celebrated in the Wall Street Journal's inaugural top 50 "Next Big Thing" List (March 09, 2010).
While we originally took advantage of viral opportunities on social networks, Zoosk has evolved into an easy, fun and safe online dating experience that today connects singles from the we
20 - 50M RaisedInvestors: ATA Ventures
, Canaan Partners All Jobs: at Zoosk
|Headquarters:||San Francisco, CA 94111|
|Company Profile:||Working At Zoosk
Zoosk is the fastest growing social dating destination. Our applications on social networks such as Facebook, MySpace, and Bebo have more than 50 million users with close to over 20 million daily page views from users in 60 countries Simply put, Zoosk is online dating that doesn't suck. Our users, mostly young professional, enjoy a fun and playful experience while they meet new people in their local areas.
Zoosk is a VC backed startup and our office is located in downtown San Francisco. We are always looking for open minded, energetic, and driven individuals that love the challenge of turning an established industry upside-down. We build world class social web products and in the process we make sure to have plenty of fun. If you want to work with exceptional people on toughest engineering problems every day, you want to join Zoosk.
Some Benefits of Joining Zoosk
- Sexy MacPro or MacBookPro stations to work in style
- Free beverages and snacks, to keep you fired up
- Free dinner every night
- Medical, dental and vision plans
- Life Insurance and 401K savings plan|
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