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Customer Service Representative NameMedia
THIS JOB HAS EXPIRED
One of the most critical bedrocks of the Internet is the Domain Name System, the way that billions of Internet users find their way around the Web. Did you know 30% of all registered domain names have not yet been developed, and that millions of these domains could be put to use by new businesses if only there was an efficient, effective and secure way to connect domain name seller and domain name buyers? At NameMedia, we are building the platforms to do just that?and more?as we build a better Internet.NameMedia is looking for a Customer Service Representative to assist with customer support, follow-up and team player attitude. We ask you have a strong work ethic and a passion to deliver 100% satisfaction every day.
Us:
?World leader in domain sales and monetization
?Stable, profitable and growing Waltham, MA based business
?Cutting edge development team of sharp, young innovators
?Attractive and compelling benefits package
You:
?Manage service tickets to ensure completion and 100% customer satisfaction.
?Hands-on approach with customers efficiently handling a high volume of calls/tickets.
?Self-starter, results-oriented with the ability to see multiple tasks through completion.
?Promotes excellence by providing a superior service experience to each customer.
?Understands team dynamics and contributes to building team spirit and productivity.
?Motivate other team members to work together to achieve set goals.
?Proactively recommend valued solutions that help consumers achieve their desired outcomes.
?Elevating customer concerns to management when necessary to guarantee effective support.
?Follows and improves established companywide standards and best practices for optimal customer care and service.
?Aptitude for learning various technology platforms; understanding of the domain name marketplace a plus.
?College graduate (recent grads welcome!)
?Previous customer service experience is a plus
The playing field:
The fact is, we work hard and have a lot of fun doing our job. If you have killer ambition, results oriented and a great attitude we may have a great position for you. We work in a casual yet intellectually charged atmosphere in Waltham, MA. We offer flexible schedules, fitness center access on site as well as a friendly open working space. We have a community kitchen loaded daily with snacks and a variety of beverages. In the summer months you will even find the ice cream truck visit us once a week!
As part of the NameMedia team you get:
?A feeling of accomplishing something genuinely useful to humanity.
?A competitive salary.
?100% employer-covered health insurance (medical and dental).
?Stock options.
| Location: | 230 Third Avenue First Floor Waltham, MA 02451 United States |
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THIS JOB HAS EXPIRED
NameMedia
Investors: Highland Capital Partners, Summit PartnersAll Jobs: at NameMedia
| Web Site: | www.namemedia.com |
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| Headquarters: | 230 Third Avenue First Floor Waltham, MA 02451 United States |
| Industry: | IT Services |
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