Customer Service Representative The Wolf Organization, Inc.
THIS JOB HAS EXPIRED Description: Fast pace customer focused call center. The ideal candidates for this position possess customer service skills that provide a provision of service to customers before, during and after a purchase. Candidates must enhance the companys value proposition and affect the total customer experience by acquiring superior product knowledge and providing services that meet or exceed the customer expectations. Essential Job Functions: (Responsibilities and major tasks performed) Exemplary multi-tasking abilities. Answer telephone inquires from Customers in a knowledgeable, professional, efficient, and friendly manner. Complete data entry of Customer orders as demonstrated and trained through the departments Structured on the Job Training and defined in department Quick Tips. Managing difficult or emotional customer situations. Respond timely and with a sense of urgency to Customer needs such as: product information, requests for service or assistance, investigating and resolving customer issues or complaints. Complete all assignments on time, maintaining up to date product information, keeping an accurate call pad of all request and inquires. Maintain a professional, positive and well organized working environment at all times. Meet data entry and department productivity median measurements. Act and communicate in a professional, courteous, respectful, ethical manner with Customers, Clients, Co-workers, and Supervisors. Using good judgment and common sense. Experience and Education Required: (Required (R) or Desired/Preferred (D) (R) High school diploma or GED, 1-2 years experience in Customer Service an/or training, or equivalent combination of education and experience (R) Basic Math skills (R) Read, Speak and Write English Required Skills and Qualifications: Ability to multi-task and to prioritize all incoming workflow in a fast pace environment. Excellent data entry, Keyboard navigation, Problem solving, Communication and listening skills Knowledge of Microsoft Outlook, Microsoft Word and Microsoft Excel programs.
||York, PA |
THIS JOB HAS EXPIRED