Customer Service Representatives (7/22/13 class) GreatCall
THIS JOB HAS EXPIRED Description
GreatCall markets wireless services, devices and applications that help people stay connected, safe and healthy. We provide easy-to-use solutions backed by high quality customer service and work with industry-leading partners to ensure our solutions fulfill the needs of our customers. We are experts in serving the aging population but our solutions are appropriate for anyone who considers health and safety a priority. Our product portfolio includes the Jitterbug cell phone, 5star Urgent Response, The Responder, MedCoach, LiveNurse, and Wellness Calls among others. These products and services are widely available through our direct response channels and a wide retail distribution network that includes Walmart, Sears and Best Buy. Our apps are available in the iTunes and Android app stores.
About the Team
The Customer Service team is dedicated to delivering a superior service experience and enhanced product value to each of our customers on a daily basis. The team offers 24/7 services assistance on a wide range of issues from general billing, product and service sales, and specialized service support. In alignment with our company?s core values, we strive to maintain the highest level of customer satisfaction through adherence to defined quality standards, responding to customer feedback, promoting controlled growth, and identifying cost saving measures.
About the Job
As Customer Service Representative, your primary responsibility will be to respond to a high volume (approximately 50-100) of customer contacts providing support in the areas of general billing, retention, retail and Responder activations, and phone and value added services sales and support. The Customer Service Representative will be required to quickly analyze customer needs, research and resolve billing and equipment issues, and provide information and sales support on our products and services. Your ability to listen to customers? needs, resolve expressed concerns, and sell the value of unique product and service solutions will be the key to your success as we strive to continuously improve quality and retain customers in a competitive and rapidly changing wireless industry. The ideal candidate will be action oriented, customer focused, a quick learner, and able to build peer relationships to work effectively as a member of a team.
Respond to a high volume of customer service and retail and Responder activation contacts.
Present and sell new products and additional value added services to both new and existing customers.
Provide customers with relevant, accurate information on products and services.
Research and resolve basic product, service, billing and support issues.
Maintaining a customer focus by listening actively and maintaining composure.
Adhere to schedules and manage time effectively to achieve monthly and quarterly performance goals.
Demonstrate high standards of professionalism and integrity by consistently adhering to the Company?s Policies at all times as a representative of the Company.
Perform other job duties as assigned by leadership and management.
Exhibit flexibility and willingness to work nights, weekends and holidays to meet business needs.
Education: Minimum of High School Diploma
Experience: Minimum of six months of customer service and/or telesales call center experience taking inbound or placing outbound calls to customers.
Education: AA Degree in Business or related field
1-2 years of experience in customer service including experience within wireless or telecommunications industry.
Bilingual ? Spanish/English.
Excellent selling, persuasive, and conflict resolutions skills.
Ability to demonstrate a high degree of patience.
Advanced knowledge of Microsoft Office applications, including Excel.
As an employee, you would be eligible to participate in a comprehensive benefits package including a competitive salary, stock options, Medical, Dental, Paid Time Off, 401(k), life insurance and flexible spending plans.
||Reno, NV |
THIS JOB HAS EXPIRED