Customer Service Representatives GiftCertificates.com
THIS JOB HAS EXPIRED Description
Come join our team at GiftCertificates.com
GiftCertificates.com? is a leading e-commerce provider of innovative reward solutions and gift products for both the corporate and consumer markets. GiftCertificates.com is the reward and gift brand of choice in today?s marketplace. The company offers the best turnaround time and reliability in the industry.
As a Customer Service Agent you will provide thorough and accurate responses to customer request or inquiries received via phone and email. The Customer Service Agent will assist and support our customer with a positive and proactive approach to ensure that our customer issues are resolved in a professional and caring manner. Our Customer Service Agent wants to give the best experience possible to our customers while working in a fun and relaxed environment!
At GiftCertificates.com your hard work, dedication and enthusiasm are REWARDED!
Summary of Key Responsibilities:
This position will provide thorough and accurate response to customer?s requests or inquiries received via phone and email. The Customer Service agent will communicate with customers in a professional, friendly manner while maintaining established service quality guidelines.
Working knowledge of GiftCertificates.com products and systems.
Give the best experience possible to our customers. You will be our first point of contact for customers responding to a range of customer issues, including but not limited to:
Assisting customer with order placement, gather and verifying customer information, redemption of SuperCertificate Rewards, order status, merchant inquiries and general questions and inquiries.
The Customer Service Agent will also be responsible for outbound calls as needed and special projects as assigned.
High school graduate or equivalent and one years of work related experience. Six month call center preferred.
Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with the customer.
Successful Customer Service agents are detail-oriented, have an enthusiastic approach to customer service and driven by the achievement of measureable goals and dedication to their team?s overall success.
Ability to adapt to a regular changing environment.
Excellent computer skills with all Microsoft programs, including Outlook, Excel and Word.
Must demonstrate excellent oral and written communication skills.
Score acceptably on job related testing assessments.
Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with no attendance issues.
Ability to type 35 wpm with 90% accuracy.
Bilingual in Spanish a plus.
||11510 Blondo Street |
Omaha, NE 68164
THIS JOB HAS EXPIRED