Customer Service Specialist Epitomics
THIS JOB HAS EXPIRED Do you love helping customers?
Are you a motivated, bright, team player?
Do you enjoy a fast-paced, changing environment?
Do you want to move your career forward with a progressive company?
Then we have an exciting opportunity for you!
Abcam, Inc., a rapidly growing company specializing in the production and sale of biological reagents, is looking for a highly motivated and dedicated customer service professional.
Hours: Monday thru Friday from 11:00 am to 7:30 pm
Answer incoming calls from customers to process orders; respond to general written inquiries and questions; handle complaints, troubleshoot problems; provide product alternatives or suggestions, and general scientific product information - all while providing outstanding customer experiences
Answer phones professionally and courteously
Delight customers with creative solutions to problems
Process orders and respond to customer inquiries in a timely fashion
Provide customers with product referrals and service information
Offer enhancements and related products when appropriate
Make policy exception decisions to handle unique customer concerns
Communicate inter-departmentally and collaboratively to benefit customers
Follow-up on customer calls when necessary
Skills and Knowledge
Minimum HS diploma/GED ? college degree (or in-process) highly preferred.
Minimum two years of customer service experience required (could include retail, hospitality, etc.)
Strong PC skills required
Exceptional communication skills (both oral and written)
Proven ability to problem solve, multi-task and take initiative
Capacity to learn new information both general and technical
High attention to detail and accuracy
Experience in a call center environment preferred
Soft sales experience desirable
In addition to a competitive salary, we offer an attractive, flexible benefits package, which includes, share options, generous vacation time, health/dental/vision/life/disability insurance and an outstanding 401k plan matching program.
More about the company: Abcam is a producer and distributor of high quality protein research tools. These tools enable life scientists to analyze components of living cells at the molecular level, which is essential in understanding health and disease.
Headquartered in Cambridge (UK), Abcam has subsidiary offices in Bristol (UK), Cambridge, MA (USA), Eugene, OR (USA),San Francisco, CA (USA), Tokyo (Japan), Hangzhou and Hong Kong (China), allowing it to serve a global customer base in over 130 countries. Abcam employs over 600 staff across its eight operating companies. Visit our website www.abcam.com to learn more!
Abcam is committed to diversity in the workplace. We seek to create an environment where all employees? abilities and energies are fully utilized. We believe diversity enhances our opportunity to build a high-performance culture that enables us to succeed in a competitive business.
||Cambridge, MA |
THIS JOB HAS EXPIRED