Customer Service Specialist - Full Time Position Biomedix Vascular Solutions

Description: BioMedix is a developer, manufacturer, and worldwide distributor of vascular diagnostic devices and software solutions. BioMedix currently has an immediate opening for a full-time Customer Service Specialist who is a highly motivated, professional individual with good communication skills and excellent attention to detail and follow through.

Responsibilities are as follows:
Responsible for providing in-house customer service activities as well as operational activities as assigned by the Customer Service Manager. Specific activities will include:

- Primary recipient of all incoming phone calls from customers and employees requesting assistance and support.
- Triage call for level of support and escalate if needed.
- Initiate customer contact record, RMA and other reports for BioMedix Quality System.
- Provide assistance with incoming inspection of new devices, customer service returns and computer inventory.
- Accurately maintain all customer contacts in ACT database.
- Maintain customer call logs and provide weekly report.
- Perform web demos and web training for customer service as needed.
- Assist in maintenance of Company internal computer network.
- Prepare computers and field equipment for clients and sales force as needed.
- Assist on-site client IT staff and/or Company sales force to access local networks and the Internet.
- Generate and maintain site ID and Reader records for PADnet program.
- Support and assist Clinical Specialist Staff for PADnet program.
- Provide administrative support to the Customer Service Manager on an as needed basis.
- Special projects as assigned.


Objectives:

- Learn PADnet, TRAKnet, TRAKnet Outcomes and TRAKnet DPM.
- Understand the role of the Customer Service Specialist as it relates to the policies and procedures of the BioMedix Quality system.
- Maintain records and response time of 15 minutes or less to missed call during hours or normal operation.
- Support the Customer Service Manager in administering the PADnet Certification Program.
- Complete assigned projects by designated due date.


Travel:

- >10


Desired Requirements:
Education: College Degree (Bachelors or Associates) or high school graduate with some post-secondary education.
Work Experience: 1-3 years previous experience in a customer service - administrative capacity.
Works independently, is extremely organized and has the ability to prioritize effectively.
Excellent verbal and written communication skills and maintains positive attitude.
Demonstrated self-starter; shows initiative to start, track and complete projects as assigned.
Proficient with: Computer and software applications (Microsoft Office, Outlook, Internet and Data Entry). Previous experience with ACT is beneficial.
Skilled in operating a variety of office equipment; i.e. Computers and printers etc..
Ability to troubleshoot basic computer and networking issues
Comprehensive benefits package. (i.e. Vacation, medical, FSA, 401K, etc.).

Location:	4215 White Bear Parkway St. Paul, MN 55110 United States