Customer Service Specialist PayScale
THIS JOB HAS EXPIRED The ideal candidate for this job is a self-starter who is highly energized by the opportunity to learn new things and serve customers well. You are a hard worker who has great attention to detail. You want to learn about Compensation and Human Resources. You are excited by the opportunity to help hundreds of different organizations build and maintain their compensation plans. You collaborate effectively with your colleagues at PayScale. This role strongly impacts the future renewal of our customer base which is a key contributor to our success.
--Administer, compile and escalate (when necessary) customer surveys to evaluate PayScale's success in delivering service and data, and identify opportunities for improvement.
--Provide customer assistance regarding access issues and webinar logistics.
--Welcome and train all new Market Rate customers via webinar, ensuring that new customers are able to use PayScale's tools to support their compensation data needs.
--Credibly address customer requests about PayScale tools and data via phone and email, helping customers understand how to use and interpret their compensation benchmarking data.
--Create and execute proactive service strategies to engage customers, guided by usage, customer requests and service standards.
--Partner with PayScale colleagues to resolve complex data and service issues in support of customer satisfaction.
--Monitor and respond to inbound customer emails in the PayScale customer service inbox on a daily basis.
--Triage and prioritize a wide variety of customer requests, while remaining compliant with response turnaround times.
--Handle booking and account setup for key PayScale partners.
--Schedule and confirm appointments for CS team members.
--Bachelors Degree in Business, Finance, Human Resources or other related field.
--A minimum of two years of customer service experience.
--Education and/or work experience in HR or compensation is helpful but NOT required.
--Excellent customer service skills coupled with an effective sense of urgency.
--Effective communication skills, both in teaching customers about PayScale and in listening skills that enable you to "pick up"
on clues the customer is sending.
--Ability to take ownership of responsibilities and consistently meet deadlines.
--Ability to build rapport with customers while maintaining issue resolution as the top priority.
--Excellent verbal and written communication/presentation skills.
--Strong technical abilities (familiarity with technology).
--Strong working knowledge of MS Excel, Word and PowerPoint.
--Ability to manage multiple tasks simultaneously.
--Strong team player and ability to work effectively with various communication styles.
--Attention to detail and postive attitude!
THIS JOB HAS EXPIRED
Investors: Madrona Venture Group
, Montlake Capital
, Sapphire Ventures
, Trinity Ventures All Jobs: at PayScale
|Headquarters:||542 1st Ave S, Ste 400|
Seattle, WA 98104
|Company Profile:||PayScale is a market leader in global online compensation data. With the world's largest database of individual employee compensation profiles, PayScale provides an immediate and precise snapshot of the job market. Our patent-pending real-time profiling system indexes custom employee attributes (such as industry-specific certifications) and specific job titles for every industry.
PayScale MarketRate provides employers with accurate, reliable compensation detail never before available. My PayScale and PayScale Premium give individuals the accurate facts and negotiation know-how they need in order to make smart, informed career decisions.
Launched in 2002 and headquartered in Seattle, Washington, PayScale owns the largest database of online employee salary data in the world. PayScale possesses a unique and diversified team, with areas of expertise including compensation, business and statistics, that brings an innovative and technical approach to online acquisition and analysis of job profiles and compensation data.
Support PayScale with Social Media services