Customer Service Specialist Insight Health Corp.
THIS JOB HAS EXPIRED Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create one of the nation?s largest radiology providers. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
The Customer Service Specialist answers all incoming business office calls, completes correspondence/documentation and distributes business office mail in an efficient and timely manner. This is a full-time position in our St. Louis Park, MN corporate office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience
? Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions
? Responds to business office voice mail and email in a timely manner
? Calls referring doctors, patients, insurance companies, attorneys to get updated insurance or demographic information on patient accounts
? Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file
? Routes telephone calls and mail to appropriate department and/or Account Representative for follow up on problem accounts
? Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances
? Communicates effectively with various departments within the Business Office
? Updates billing system with updated patient demographic information
? Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
? Ability to work independently and in a team environment.
? Ability to work well under pressure with deadlines - sense of urgency
? Ability to work in a fast-paced environment with a variety of personalities and work styles
? Ability to deliver high quality customer service to external and internal customers and utilize a pleasant phone voice
? Ability to be flexible in schedule and adaptable to constant change
? Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
? Ability to maintain regular attendance and on-time arrival to work as scheduled
? Ability to remain calm in difficult situations
? Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
? Skill in organizing and prioritizing of work, and following assignments through to completion
? Skill in written and verbal communication
? Knowledge of and adherence to company policies and protocols
? Knowledge of and adherence to HIPAA and safety guidelines
? Knowledge of basic level computer skills including Windows based platforms
?High school degree or equivalent
?1-2 years previous customer service experience required, healthcare experience preferred
?Ability to speak Spanish a plus
?Ability to type 40 wpm
As we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you. Please view more details and apply online at www.cdirad.com
CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI/Insight Imaging and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI/Insight Imaging or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||St Louis Park, MN |
THIS JOB HAS EXPIRED