Customer Service Team Member Relay Foods
THIS JOB HAS EXPIRED Join Relay Foods, a fast-growing online grocery store and farmers market. We are a customer-centric business and we consider top-notch, industry leading customer service to be in our DNA. We are seeking a Customer Service Team Member to join our highly-valued Customer Service Team.
This team member will be friendly and energetic and able to act as the voice of the company in high-stress situations, The position includes phone, e-mail and live chat interactions with customers ? so great phone skills, fast and accurate typing, and grammatically correct writing are all important skills to bring to us. The right candidate must be extremely motivated, friendly and personable while maintaining flexibility, solving problems quickly, and staying organized under pressure.
Provides a WOW customer service experience with every interaction
Improves company operations by providing customer service input and recommendations to the Customer Service Team Lead
Meets and exceeds regular customer service standards
Proactively respond to customer service trends
Able to make decisions quickly in a fast paced, dynamic environment
Excellent oral and written communication skills
Demonstrate high proficiency in Microsoft Office, CRM tools, and able to learn new technology systems quickly and with ease while on the jobs
Able to work in a fast paced environment
Strong interpersonal skills
Bachelor?s degree or equivalent professional experience
Able to work flexible hours including nights and weekends
Passionate about helping customers live better and simpler lives
3+ years of experience in a customer service role
What makes you the right candidate?
You LOVE serving others and maintain a passion for great food ? with local, organic and sustainable foods routinely part of your grocery shopping requirements.
You aren?t afraid to jump into the unknown to fix a problem, and you?re good at finding the right resources to help figure it out on the fly.
You think online shopping is an obvious solution for groceries, and are excited not only to work for Relay Foods, but to shop at Relay Foods.
||Charlottesville, VA |
THIS JOB HAS EXPIRED