Customer Services Representative - HSS Harmony Information Systems
THIS JOB HAS EXPIRED Harmony Information systems is a leading provider of software solutions for the health and human services sector. Founded in 1998 and venture back, Harmony is building an innovative, rapidly-growing business in the multi-billion dollar market for Health and Human service IT solutions. Traditionally served by established System Integrators offering costly, highly complex solutions with long implementation lead times, this is a large market ready for new solutions. Harmony's deep domain expertise in this market, combined with its quick delivery of customizable software solutions has resulted in significant customer wins and positions Harmony well to continue to lead the market and drive rapid company growth.
--Establish and maintain excellent client relations, building upon and enhancing the overall customer service experience.
--As a member of the support team, the CSR will be the first level of support for all software related issues reported by the client and the Harmony Social Services Division.
--Respond to telephone, e-mail, and web-generated requests for support, including problem analysis, initial resolution and/or escalation.
--Communicate with customers regarding their issues, both verbally and via written correspondence
--Ensure that all issues are documented properly, resolved or escalated to development if needed through our incident tracking software.
--Expertise of the functionality and features provided in the current release and subsequent releases of the Harmony applications
Excellent customer service skills, including the ability to work with users of all ability levels
Excellent oral and written communication skills
Ability to quickly learn several proprietary applications that are core to our business
Experience working in a team-oriented, collaborative environment
Working knowledge of MS Office Products
College degree, preferably in computer science, business administration, or social services
Consistent self-starter approach towards work
Ability to respond to customers and other employees in a timely manner
Demonstrate attention to detail without being consumed by the details
Ability to handle change
Ability to work logically
When you become part of the Harmony team, you become part of unique corporate culture that combines an exciting entrepreneurial spirit with more than a decade of market leadership. Harmony was recently named one of the fastest growing technology companies with a 356 percent growth rate over five years. For smart, motivated, and hard working individuals the company offers incredible career growth opportunities
Harmony provides a team-based environment that fosters open communication while simultaneously allowing for individual accomplishments. The company rewards innovative ideas and accomplishments and strongly encourages employees to challenge the status quo.
Harmony is dedicated to helping social services organizations help consumers who need it most. From child welfare to elder care, Harmony provides the unique opportunity to build a great career while truly making the world a better place.
Harmony provides equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, sexual orientation, age, national origin, disability, military status, or any other characteristic protected by applicable federal or state law. HarmonyIS is a drug-free workplace. Employment is contingent on results of a criminal background investigation. Company uses eVerify to verify employment qualificaiton to work in the US.
THIS JOB HAS EXPIRED
Founded in 1999, Harmony Information Systems is the leader in integrated health and human services management, providing comprehensive solutions that enable organizations to manage growing consumer caseloads with existing resources.
Shipping Product Investors: JMI Equity
, Updata Partners All Jobs: at Harmony Information Systems
|Headquarters:||11700 Plaza America Dr|
Reston, VA 20190
|Company Profile:||Harmony Information Systems, the leader in integrated health and human services management, provides comprehensive solutions that enable organizations to manage growing consumer caseloads with existing resources. Our end-to-end SaaS solutions manage the delivery of care for elders and disabled persons, enabling organizations to maximize outcomes while increasing service delivery efficiency, ensuring compliance with funding requirements, and automating Medicaid waiver processes. Harmony products are used by more than 900 state, local, and private provider human service organizations to manage both traditional and consumer-directed models of service.
We are a rapidly growing, venture capital-backed company with an experienced management team and we are looking for high performing individuals who share our passion to deliver superior products, mission critical solutions and an amazing customer experience. Headquartered in Reston, Virginia, Harmony also has an office in Essex Junction, Vermont. For more information, visit www.harmonyis.com or find us on Facebook, Twitter and LinkedIn.
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