Customer Services Representative II - Austin, Texas LDR Spine USA, Inc.
THIS JOB HAS EXPIRED LDR Spine USA, Inc., an international manufacturer and distributor of medical devices for the spine, is seeking a Customer Services Representative to perform varied assigned duties as related to customer service in the medical device industry. This role will provide service and support to Sales Agents, Direct Sales Representatives in coordinating requests for loaner implants, loaner instruments and other sales activities.
The preferred candidate must have a high school diploma or equivalent. Minimum of 60 hours college coursework completed toward an Associates Degree in Business or equivalent. Minimum 5 years in customer support, sales support or related environment.
Receive and process customer orders.
Make decisions concerning critical situations dealing with customer orders, product availability, shipping
errors, and returned goods.
Coordinate customer orders working closely with distribution and logistics.
Provide non-surgery related information to external and internal customers.
Provide support to accounting on inventory control and audits.
Assist in the development and maintenance of departmental policies, procedures and work instructions.
Serve as back-up for training new employees within the department.
Serve as Customer Service systems administrative back-up.
Serve as back-up for maintaining documentation for accountability of fixed assets.
Research and resolve lot number discrepancies with accuracy.
Assist in maintaining controls for accountability of fixed assets and consignment inventories.
Assist Accounting in outside audits on as needed basis.
Maintain department records using Excel and ERP software.
Maintain documentation for accountability of material requisitions.
Provide support to agents in the field with regard to loaner program, delivery tickets, pricing, and
other business matters
Maintain customer invoice files, agent correspondence and dealer agreement files.
High school diploma (or equivalent) required.
Minimum of 60 hours college coursework completed toward an Associate's Degree in Business or
Minimum 5 years in customer service/sales support type or related environment.
Knowledge of customer systems, medical device industry, sales operations, customer service, and FDA
regulations strongly preferred.
Demonstrated interpersonal skills, particularly proficient telephone etiquette, work independently with
Communicate clearly in verbal and written form in English.
Intermediate personal computer skills including Microsoft Office.
Perform the basic arithmetic operations (+,-, /, x).
Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
Demonstrate skills to handle routine database activity, word processing, spreadsheet, graphics, etc.
Handle multiple tasks simultaneously is a must.
||4030 West Braker Lane |
Austin, TX 78759
|Employment Type:||Full Time|
|Functional Area:||Customer Service / Technical Support|
THIS JOB HAS EXPIRED
LDR works closely with surgeons to develop implantable spine systems and instrumentation that restore optimum stability and mobility to patients and to make spine surgery more reproducible and easier to perform. More information is located at www.ldrholding.com.
> 50M RaisedInvestors: Austin Ventures
, PTV Sciences
, Rothschild Private Equity
, Telegraph Hill Partners All Jobs: at LDR Spine USA, Inc.
|Headquarters:||13785 Research Boulevard|
Austin, TX 78750
|Industry:||Medical Devices and Equipment|
|Company Profile:||Vision: LDR combines passion and innovation to improve spine care.
Mission: LDR develops and markets total spine solutions for patients and the surgeon community worldwide. We listen to surgeons and use our technical experience and passion for improvement to create innovative spine products.
2001- LDR Medical, SAS
2004- LDR Spine USA, Inc.
2006- LDR Holding Corporation
Ownership and Financing:
Primary Investors: Austin Ventures, PTV Sciences,
Rothschild Private Equity and Telegraph Hill Partners
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