Customer Solution Specialist Brightcove
THIS JOB HAS EXPIRED
Customer Solution Specialist
Support | Tokyo, Japan
Req ID: 3110
Customer Solutions Specialist Description
We are looking for someone who is passionate about providing efficient and accurate technical support to ensure complete customer satisfaction. The ideal candidate is highly motivated person with experiencing working as a customer facing role. Candidates must have strong technical experiences, understand web-based technologies, and high enthusiasm for customer success.
Qualifications and Required Experience
- Provide customer support via phone and e-mail
- Replicating technical problems, researching issues, and solving cases
- Escalate and sort issues
- 1+years work experience in a Customer Support
- Understanding of internet technologies including browsers, networking, firewalls&proxt servers
- Strong technology background with a comprehensive knowledge of PC-basedapplications and basic network applications, including knowledge of browser compatibility issues
- Exposure to video encoding applications - Possess excellent communication skills, proven analytical, and problem solving ability - Flexible, detail oriented and prioritized issues
- Japanese Native, Good technical communication skills in written English
- Studied Computer Science
This position is based in Tokyo, Japan.
Customer Solutions Specialist
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THIS JOB HAS EXPIRED
Brightcove is an Internet TV platform.Investors: Accel Partners All Jobs: at Brightcove
|Headquarters:||One Cambridge Center|
Cambridge, MA 02142
|Company Profile:||Brightcove is an Internet TV platform.
We're dedicated to harnessing the inherent power of the Internet to transform the distribution and consumption of media.
Brightcove empowers content ownersfrom independent producers to major broadcast networksto reach their audiences directly through the Internet. At the same time, we help web publishers enrich their sites with syndicated video programming, and we give marketers more ways to communicate and engage with their consumers.
Most importantly, we give people the freedom to easily find, watch and participate in a broad range of video contentwhen and where they choose.|
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