Customer Solutions Manager Edgewater Networks
THIS JOB HAS EXPIRED Description:
We are looking for a Customer Solutions Manager to interface with customers to gather requirements, maintain and enhance Voice over IP solutions for major telecommunication service provider customers. Manage and collaborate with resources from extended Edgewater team and customers.
Develop trusted advisor relationships with senior level customers act as ?executive advisor? in this capacity scope, estimate, define deliverables, staff requirements, project workplans, timelines, for customer requests.
Lead Edgewater team to deliver on major customer engagements, including: business justification models, business use cases, engineering requirements, product plans and roadmaps, change management and communication plans.
Manage project resources, scope, and timelines to plan and communicates status regularly internally and externally with customers, account teams and other Edgewater teams
Identify key current and possible future problems; solve these problems inter-dependently using professional knowledge, seasoned judgment and through consensus building of multiple parties
Support ongoing business development, including: present at customer meetings, train field sales staff; participate in account planning; develop strategies and account plans to support solution selling activities.
Organize, direct, and manage activities for building and maintaining software releases for major customers. Directs activities to ensure the software products meet quality standards and performance objectives within defined time and budget targets.
Proven track record of delivering on customer programs and projects, highlighted by strong: management skills ? including planning and estimating; delivery and deliverable creation; scope management; risk and issue management; and resources and budget management
Skilled in business planning; data analysis; process analysis and design; business and functional requirements analysis; roadmap creation
Skilled in business operational processes
Proven business case development skills, including: experience with both quantitative and qualitative analysis
Proven ability to manage and motivate diverse teams ? multi-company, cross-functional/technical teams ? to deliver programs and projects on time and on budget
Strong customer executive-facing experience; ability to build client relationships and create customer satisfaction
Strong leadership; communication and interpersonal skills
Demonstrated executive presence and communication style; communicate persuasively
At least 10 years experience in data and voice networking either in Customer Solution Management, Product Management, Release Management, Technical Marketing, or Sales Engineering. Strong track record of progressive experience and responsibility. Experience with AT&T, Verizon, or other large service provider is required
Bachelors degree and strong academic performance; MBA or advanced degree desirable
Willing to travel to support customer engagements primarily in the United States
||2730 San Tomas Expressway |
Santa Clara, CA 95051
THIS JOB HAS EXPIRED