Customer Solutions Manager Kiva Systems

Kiva is seeking a talented and motivated individual to contribute to the customer engagement
process as a Customer Solutions Manager. The Customer Solutions Manager will be responsible
for leading multi-functional design teams composed of Kiva Sales, System Analysis, and
Engineering team members and with customers to create leading-edge, breakthrough designs for
future fulfillment and distribution centers.
The successful candidate will have significant experience leading operations or engineering at a
major supply chain intensive company, as well as good customer skills. The position will report to
the VP of Customer Solutions.
The Customer Solutions Manager will be responsible for:
Leading and marshalling cross-functional resources at Kiva and at prospects to develop
new designs for fulfillment centers and warehouses
Understanding customer fulfillment and operational processes and proposing new
processes that deliver improved productivity and quality using Kiva technology
Working with the System Analysis group to build and maintain system configuration models
Attend sales calls with sales team to answer technical questions about Kiva technology
Use, refine, and develop system configuration models in support of sales proposals
Work with prospects to build business case for Kiva installation
Use results of analysis and sales calls to propose system designs
Assist sales team in assembling proposals, focusing on technical configuration and pricing
information
Produce clear and concise written and presentation materials for an executive-level
audience
The ideal candidate will have the following qualifications:
Undergraduate degree in engineering or science
Demonstrated ability to work in rapidly changing startup environment
Strong problem-solving and analytical skills
Skilled at answering customer technical questions in a friendly and encouraging manner
Strong presentation skills with the confidence to present to large, executive-level audiences
Strong sales and customer service skills and commercial instinct
Ability and willingness to travel, approximately 25
Experience with Logistics and Order Fulfillment Operations required.

Location:	225 Wildwood Avenue Woburn, MA 01801 United States