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Customer Success Advisor BigMachines
About The CompanyBigMachines is the global leader in delivering cloud-based mission critical applications to the Fortune 2000. Our industry-leading solutions help companies Sell More and Sell Faster, configuring, pricing, and quoting their complex products.
For the fourth consecutive year we had two great distinctions: landing on the "Inc 5000 list of Fastest Growing Companies" and being voted #1 on Salesforce's AppExchange. BigMachines also just delivered another record-setting year in bookings, revenue, profitability, and customer acquisitions. We do all of this while managing to maintain an industry-leading 95% customer retention rate.
We are looking to add exceptional talent across our entire company of great people who play hard as a reward for working even harder. At BigMachines, we thrive on using unique and unconventional methods to drive remarkable employee success. (We might have an amazing reputation, but we?re not above taking breaks for cheesecake bake-offs and Nerf gun battles. You can look forward to these things when you're in the office for training and meetings!)
We are committed to hiring really smart, hip and altogether fantastic people who are intellectually invigorated and inspired by advancing their careers.
Job Description
The Customer Success Advisor (CSA) is a trusted advisor to our customers, helping ensure customers achieve success with their implementations and return on their investments. They work with directors and executives to ensure that customer relationship activities support the strategic objectives of the company. They will also be expected to establish strong business partnerships with a network of client contacts to maximize potential sales opportunities.
The CSAs will work in a strict consulting capacity to develop and present the BigMachines brand to our customers. CSAs are an integral part of our organization and should be our advocates of diplomacy and neutrality when it comes to making our customers happy and successful, driving customer service improvement based on customer feedback and a quality approach.
We are looking for a CSA who is creative, organized, a self-starter, and is able to set and keep to his or her own schedule of customer visits.
Please Note: Aptitude testing is required for all positions
Duties
Establishing and directing effective customer relationship programs to maximize company growth and drive exceptional client experiences
Supporting client retention by maintaining team communication with new and current customers and escalating issues as appropriate
Communicating and coordinating activities with sales, order processing, and customer support teams, utilizing solution selling skills
Working with and presenting to management of client companies
Analyzing customer implementations and offering best practice improvements to maximize customer ROI from software
Adhering to all BigMachines security policies, standards and procedures in the performance of job duties
Participating in security training provided by BigMachines
Reporting any potential security weakness, exposure or suspicious indications to manager
Skills/Requirements
BA or BS from a reputable 4-year college or university
2-7 years? experience in account management, customer support, or client facing roles
Ability to manage and execute on multiple, critical projects simultaneously.
Strong business acumen
Technically inclined
Travel for onsite visits to customers
Foundational consulting skills
Proven ability to communicate with multiple audiences in written, verbal, and presentation formats
Excellent strategic, problem solving, and organizational skills
Strong focus on customer satisfaction
Strong industry networking capabilities
| Location: | Denver, CO United States |
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BigMachines
Investors: Deutsche Venture Capital, Sculley BrothersAll Jobs: at BigMachines
| Web Site: | www.bigmachines.com |
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| Headquarters: | One Waters Park Drive Suite 165 San Mateo, CA 94403 United States |
| Industry: | Software |
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