Customer Success Coordinator Revolution Foods
THIS JOB HAS EXPIRED Description The Customer Success Coordinator (CSC) will be a member of the School Partnerships team and will work as a part of a dynamic, socially minded entrepreneurial team. This person will act as the daily ?go to? person for any operations related customer service needs. S/he should have a strong background in customer service, and must be action oriented, inclined towards helping others, adept at problem solving, and able to work quickly to come to solutions. S/he will be a central point of contact for both our customer base and our internal operations team, and must be able to successfully communicate with both.
Internal Responsibilities (40%)
Work under supervision of ?School Partnerships Program and Services Manager? to maintain and support current customer base.
Set up all customers appropriately into the Revolution Foods? online ordering and tracking system.
Handle order changes, substitutions, and logistical needs of the school and of Revolution Foods.
Handle all credits and adjustments for customers in our online ordering and invoicing system.
Balance the needs of our customers with the needs of our operators; make the customer feel appreciated and heard while ensuring that internal operations are at the forefront of every decision.
Handle equipment allocations, maintenance, inventory, and service timelines for all Revolution Foods owned equipment.
Keep the appropriate ?School Partnerships Sales Executive? up to date on any logistical issues with a particular partner.
Work with internal team to ensure all partners are receiving the service we expect.
Customer Service (60%)
Provide above and beyond customer service to over 50 sites.
Manage any of their customer needs or day to day logistics.
Serve as a champion of Revolution Foods responsible for helping to increase our reach and impact with a portfolio of offerings and ongoing level of participation.
Help customers manage waste effectively and order appropriately.
Advocate for customer needs as they arise, in addition to providing ongoing account stewardship ensuring a positive working relationship between the site and Revolution Foods.
Engage effectively with the contact at the school site who manages the school meal program, ensuring s/he feels cared for and appreciated.
Qualities and Qualifications
Demonstrated success in customer service under times of positivity and times of stress.
Experience and background working in a customer and external facing role.
Clear understanding and ability to balance external customer needs with the needs and parameters of Revolution Foods.
Engaging presence and strong ability to build authentic relationships with a variety of stakeholders ranging from operations managers at school sites to lunchroom aides.
Outstanding phone communication skills and well-developed interpersonal skills are required.
Excellent attention to detail, organizational skills and ability to manage multiple tasks. A passion for education, healthy eating, sustainability, and young people.
Entrepreneurially minded, coupled with an energetic and positive spirit.
A focused individual who can work comfortably and effectively in a shared space with the ability to work both independently and as part of a team.
Flexibility, a sense of humor, and a willingness to jump into any role at a moment?s notice.
Valid driver?s license is required.
Solid computer skills, especially in using Microsoft Word, Excel, Salesforce and Outlook; as well as comfort in quickly learning new programs.
Bilingual in Spanish and English.
||Stafford, TX |
THIS JOB HAS EXPIRED