Customer Success Manager Adchemy
THIS JOB HAS EXPIRED The Customer Success Team at Adchemy are the experience makers. We live, breath and sweat customer experience; from first interaction through the entire customer journey, we're out to radically simplify enterprise software. We are an extension of our customers, acting on their behalf as proactive evangelists, guides, strategists, and internal voices, delivering world class results through human innovation. We make enterprise software brighter, warmer, and human -- and customers love us for it, including some of largest commerce and retail companies in the world. We're a culture that seeks to continually surprise, delight and excite our customers.
We are looking for a passionate Customer Success Manager to join our tight-knit and agile team to help drive success through our next generation web app and user experiences. With our fast-paced start-up culture, you will not only drive success for our customers but you will also be integrally part of the Products Team, providing deep insight and feedback to enhance product features and vision to further deliver world class software. The ideal candidate is creative and scrappy, a self-starter and flawless communicator, with the ability to work closely with amazing product managers and insanely talented ex-rocket scientist turned engineers to humanize and refine the online advertiser experience, creating a radically simpler experience.
A great Customer Success Manager is a confident multi-tasker; on-board new users, strategize with launched customers, workshop new feature releases, continually monitor and guide active customers, and evangelize as the voice of the customer internally. You work closely with Sales & Account Management to provide insights to existing customers to help drive deeper relationships, excite prospects with our Customer Success focus, and collaborate on bigger and better ways to deliver a world class experience. You work with Product and Engineering teams on new feature roll-outs, experience enhancements, and feature priorities. You are the center of the customers experience and quarterback their success. This role acts as the COO of the customer experience, and is critical to on-going growth.
Evangelist for customer success ? responsible for driving wildly successful engagements for all customers
Workshop new features and app training across various users across customer organizations
Be the champion for turning customers into Adchemy evangelists
Be the voice of the customer both internally and externally
Build strong internal & external relationships across the organization, from junior analysts to executives
Define and communicate success metrics across product, engineering & sales teams
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Adchemy products
Work cross-functionally with product management & engineering as an advocate for the customer to help shape the product roadmap
Prepare for and present success plans & achievements at customer on-site meetings
Desired Skills & Experience
Creative and energetic player with ability to inspire and motivate
Flawless communication skills, up & down
1+ years web / consumer / SaaS experience
3+ years customer success experience
Fun, spirited, energetic, scrappy, relentless and creative
Fun & animated storyteller
Want Extra Credit?
Marketing/Paid Search experience
Product marketing / content writing
Community building and engagement
Engagement metrics & analytics
||Foster City, CA |
THIS JOB HAS EXPIRED