Customer Success Manager Brickwork
THIS JOB HAS EXPIRED The Position
Brickwork is charting a bold new course for the future of retail with its platform enabling retailers to integrate their physical stores into their digital presence.
We are looking for a Customer Success Manager to join our focused, talented team marketing and selling powerful, innovative SaaS products changing how people engage with the physical retail experience on- and offline.
In this role, you will have responsibility for managing our client relationships from contracting and implementation to reporting and retention for world-class retailers, ensuring extremely high levels of platform performance and customer satisfaction.
What you'll do
Manage non-technical aspects of platform implementation for clients from featuring scoping and input collection to onboarding and training
Manage client relationships through contract lifecycle - focusing on data collection, analysis and reporting and a qualitative feedback-loop around performance and UX
Serve as the clients' voice in internal product development roadmapping
Develop scalable materials and processes to optimize customer success across clients
Support the CEO in analytical and qualitative analysis of the market and preparation of materials for internal use, board presentations, clients / prospects, and investors
What you should have
A strong desire to impact how people shop and how retailers engage customers and define service in the future, especially in the specialty, luxury, fashion, and apparel verticals. Some retail sales or store management experience a strong plus
At least 2-years of consulting or internal process improvement experience at a leading management consulting firm, major retailer / apparel brand, or enterprise SaaS company
Solid understanding of the processes that define how retailers go to market, drive sales and build customer relationships online and offline
Excellent listening, data collection and visualization, follow-up, and general presentation skills
Bachelor's degree from a leading 4-year college; fluency in Google Docs, Excel, and Keynote (Adobe suite skills a plus)
What's in it for you
A start-up environment and early-stage mentality with venture-backed resources and world-class clients
Small team = real responsibility, big impact, more learning experiences
Competitive compensation, generous equity grants and full medical benefits
Management consultant with retail client experience looking to make a transition into retail / e-commerce
Marketing / ad / digital agency account manager with retail client experience looking to be closer to technology and more deeply embedded with clients
E-commerce marketer / site producer / project manager (SEM experience a plus) looking for a new challenge and the opportunity to work with many brands / retailers
With the rise of on-demand shopping, Brickwork is advancing customer engagement across and between channels. With Brickwork, retailers can engage and funnel online-to-offline customers from their site, via search and through advertising directly into stores - empowering local store teams to engage customers with local marketing and service tools.
Founded in late 2013 in NYC by a team with extensive experience in omnichannel marketing and e-commerce for world-class brands, Brickwork is backed by leading VCs with very strong relationships in retail.
We define ourselves by our emphasis on providing unequaled user experience for our clients to engage their customers. Our entire team brings creativity, curiosity and integrity to our responsibilities in our mission to delight our customers. The Brickwork team pushes and supports each other to achieve work of which we are all proud.
THIS JOB HAS EXPIRED
Brickwork is the first scalable SaaS marketing platform for retailers to create a seamless customer path between online and store shopping.
< 5M RaisedInvestors: Cowboy Ventures, Forerunner Ventures, Advancit Capital, Beanstalk Ventures
, Retail, Tech and Search Industry Angels
, Safeguard Scientifics All Jobs: at Brickwork
New York, NY 10013
|Company Profile:||Brickwork is a Software-as-a-Service application that enables retailers to fully integrate their physical stores into their online presence. Brickwork empowers local store teams with new digital marketing and customer service tools to better engage customers who browse online and buy in-store, extending the front door of the store online.
Brickwork powers a robust dashboard, CMS and appointment, event and promotion management interface, hosted at stores.retailer.com/admin. Unique admin applications enable marketing, operations and store teams to engage with customers across web and mobile before they ever step foot in a retail store.
Founded in late 2013 in NYC by a team with extensive experience in omnichannel marketing and e-commerce for world-class brands, Brickwork is backed by leading VCs - Cowboy Ventures, Forerunner Ventures, Advancit Capital, and Beanstalk Ventures - with very strong relationships in retail.
We define ourselves by our emphasis on providing unequaled user experience for our clients to engage their customers. Our entire team brings creativity, curiosity and integrity to our responsibilities in our mission to delight our customers. The Brickwork team pushes and supports each other to achieve work of which we are all proud.|
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