Customer Success Manager Central Desktop
THIS JOB HAS EXPIRED Candidate should have four main skill sets: 1) strong project management skills, 2) service experience, 3) attention to detail and 4) deep understanding on Central Desktop's product line and customer needs.
Desired Skills & Experience
Ability to navigate across departments to acquire resources needed to satisfy customers
4 year degree required
Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars)
Self-motivated team player who has fresh ideas when it comes to increasing customer retention
Enjoys working closely with customers to ensure complete customer satisfaction
Thrives in a fast-paced environment and effectively adapts to change
A real go-getter who takes the initiative to get things done
Develop trusted advisor relationships with all assigned accounts to drive engagement and user adoption through structured nurturing efforts.
Develop and execute specific action plans to target at-risk customers and recover target accounts towards renewal
Maintain detailed account details in Salesforce.com including all contacts being made, status of the relationship, detailed notes on all interaction, churn profile
Establish a 3-deep relationship with account, including an Executive champion and two (2) system admins
Near Renewal, work closely with the Account Manager to facilitate a seamless renewal, escalating all at risk Renewals to the Renewal Manager as needed
Identify additional opportunities and closely coordinate with assigned Account Executive for pursuit
Coordinate frequent check-in meetings with assigned Account Managers to inform of any customer issues and opportunities
Escalate all issues to the appropriate, responsible parties within Central Desktop including Support, Product and Customer Experience management
Address customer questions related to product features and functionality
Develop a comprehensive understanding of use cases and how to effectively integrate Central Desktop into customer workflows
Develop an understanding of the metrics that lead customers to churn including cancellation probability, inactivity, bug fatigue, departure of champions
Function as the voice of the customer during weekly meetings with the product development team
Measurements of Success
Reduce churn among target accounts as measured by maintaining renewal rates.
THIS JOB HAS EXPIRED
Central Desktop's SaaS social technology platform is built for next-generation business teams that want to save time, cut costs and manage daily work activities.
Delivers a 30 increase in productivity while decreasing operating costs.
Easy to Use, Easy to Deploy.
Manage People, Time, Tasks
Connect Global Teams
Find & Share Files 2x Faster
Fast. Get Started in Minutes
Accessible Anywhere Anytime
Secure. Web-Based Software
Profitable Investors: OpenView Venture Partners All Jobs: at Central Desktop
|Headquarters:||129 N Hill Ave #202|
Pasadena, CA 91106
|Company Profile:||Central Desktop provides affordable, easy-to-use collaboration tools for business teams, without the IT hassle.
We make it easy for teams to collaborate on projects both inside and outside the firewall without the need to download, install or configure any software.
Central Desktop is a flexible collaboration platform for your business that is perfect for managing projects, creating team intranets and group workspaces.
Central Desktop is headquartered in Pasadena, California and was founded in 2005. |
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