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Customer Success Manager - Qvidian Sales Playbooks & Analytics Kadient
THIS JOB HAS EXPIRED
The Customer Success Manager is responsible for sharing Qvidian?s best ideas, innovations, and capabilities with customers who use the Qvidian Sales Playbooks & Analytics application. Based on an in-depth understanding of Qvidian Sales Playbooks & Analytics and each customer?s implementation, the CSM ensures customer adoption, success, and satisfaction.As a CSM you will develop long-term, proactive relationships with your customers, connecting with key business executives to develop an understanding of their business requirements and goals. Leveraging this customer knowledge and your Qvidian Sales Playbooks & Analytics expertise, you will provide best practice and personalized recommendations to ensure your customers are receiving maximum value from their Qvidian investment.
You will also serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance and working with the Qvidian team to provide the appropriate business and technical context to ensure timely issue resolution.
Responsibilities:
Develop a proactive, trusted advisor relationship with customer key stakeholders and executive sponsors to ensure that all Qvidian activities are closely aligned with the customer's business strategy and goals, enabling the full potential of Qvidian Sales Playbooks & Analytics to be realized
Leverage comprehensive understanding of Qvidian Sales Playbooks & Analytics to provide relevant adoption recommendations that ensure customer success and enhance their ROI
Monitor and identify trends in Qvidian Sales Playbooks & Analytics adoption and utilization, and provide guidance to customers to ensure that both are maximized
Collaborate with Qvidian team members to identify and grow account opportunities within defined territory
Provide timely status reporting to customers and Qvidian team members
Work cooperatively with other Qvidian team members to ensure that renewal objectives are met, which involves the identification of renewal risks and collaborating with other Qvidian teams to quickly resolve them
Monitor ongoing customer satisfaction scores to ensure they meet established targets
Participation in sales and marketing events
Required Skills:
BA/BS Degree (or equivalent)
Strong knowledge of Sales and Marketing business processes, business applications and automation
Knowledge of sales effectiveness and sales enablement trends and technologies
Minimum of 7 years relevant B2B, customer-facing work experience in one or more of the following: account management, sales, project management or consulting -- ideally in a SaaS environment
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Demonstrated success in developing customer relationships
Demonstrated analytical and problem-solving skills
Aptitude for identifying business needs and translating them into application solutions
Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)
Ability to prioritize, multi-task, and perform effectively under pressure
Outstanding communication skills?verbal and written
Attention to detail, strong time management and organizational skills
Proven relationship building and collaboration skills
Experience with Salesforce.com
Prior change management experience
Other Requirements:
Location - the CSM will work out of either our Cincinnati, OH or Lowell, MA office
Travel - 20% to 40%
| Location: | Lowell, MA United States |
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THIS JOB HAS EXPIRED
Kadient
Investors: Commonwealth Capital Ventures, Kodiak Venture Partners, North Bridge Venture PartnersAll Jobs: at Kadient
| Web Site: | www.kadient.com |
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| Headquarters: | 15 Trafalgar Square Nashua, NH 03063 United States |
| Industry: | Software |
