Customer Success Manager AppFolio
The Customer Success Manager provides distinctive service that makes our customer?s love us. The role entails customer relationship building via inbound and outbound customer interactions to resolve issues, implement process improvements, provide product training and brand representation.
This is an ideal opportunity for someone with a passion for customer satisfaction, blend of technical and customer-interaction skills and a drive for excellence.
Provides timely resolution of product related customer support issues.
Exercises independent judgment in determining the best method(s) to resolve issues and delight the customer.
Answers incoming phone support requests and enters details of requests into SalesForce.
Manages daily account communication regarding status of open support requests.
Maintains and enhances customer satisfaction by providing ongoing proactive support throughout the customer life cycle.
Assists customers with the implementation of value-added features as part of the life cycle management program.
Works within the Customer Success team to enhance and augment existing and future customer support resources.
Serves as a brand ambassador in all customer interactions.
Knowledge and Skills:
Exceptional customer relationship building skills
Excellent written and oral communication skills
Strong analytical capabilities
Strong ability to multi-task
Ability to display good judgment
Ability to work cross-functionally in a dynamic environment
Ability to follow through on tasks until completed
High degree of flexibility
Bachelor's degree required
SaaS support experience desired
||Richardson, TX |