Customer Success Manager ON24
THIS JOB HAS EXPIRED Customer Success Managers (CSMs) are responsible for the relationship between ON24 and Self Publishing/Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.
This position can be based out of our San Francisco, Charlotte or New York office.
Successfully execute client engagements and act as client point-of-contact for project related issues.
Must be able to consistently meet project timelines and ensure client expectations are met and exceeded.
Facilitate Account Setup, implementation, training, and ongoing account review and modification.
Assist with the renewal process for annual renewal of accounts
Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
Provide client training and support of ON24?s proprietary webcasting platforms
Provide process and reconciliation of invoicing for ON24 products and services
Provide Event Management services as needed
Provide platform support through use of Support Ticketing System, email and phone
At least 4 years of work experience in account management and client communications
A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline.
Strong Internet and Web technical skills including intermediate knowledge of HTML.
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent organizational, planning, and communication skills.
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
HIGHLY DESIRED EXPERIENCE
Experience with audio and video production or related field.
A solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs.
Must be prepared to work occasional non-standard hours and occasional travel.
||799 Market |
San Francisco, CA 94103
THIS JOB HAS EXPIRED