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Customer Success Manager Satisfaction Unlimited
THIS JOB HAS EXPIRED
ResponsibilitiesBe the primary point of contact for a designated set of customers that have launched their communities
Be an on-call CSM for one-off customer-generated interactions/projects
Clearly understand customer business objectives, proactively provide insight into how they can leverage our solution to drive value, and therefore build a ?trusted advisor? relationship
Track contract timelines and ensure customer renewals
Ensure timely execution on deliverables
Ensure complete and effective knowledge transfer of best practices
Advocate for customers within Get Satisfaction
Maintain accurate records in Get Satisfaction?s internal data systems
Maintain an exceptional level of customer satisfaction
About you?
A social media/social CRM savvy success manager who?s used to working with customers very proactively, is solution oriented, and understands the complexities of working with large organizations. You?ve been managing customer success relationships with large and small companies for a minimum of three years, and are able to effectively plan and navigate relationships with widely varying roles (support, marketing, IT, ecommerce, procurement?), resulting in high customer success ? business results and customer satisfaction. If you?ve checked these off you?re also a strategic thinker with strong communication skills, a self-starter, and have excellent attention to detail, and last but not least ? timely and consistent follow-up.
Requirements...
BA/BS with a minimum of 5 years experience in delivering or supporting technology solutions, three of which should be focused on customer success, rather than technical support
Strong project management skills (PMP certification would be nice)
Customer facing consulting and/or training experience
Track record of high customer satisfaction
Demonstrable passion for, and understanding of social web technologies, and the potential benefits to be gained by businesses that effectively deploy/adopt them
Positive, self-starting and results oriented
| Location: | 370 Brannan Street San Francisco, CA 94107 United States |
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THIS JOB HAS EXPIRED
Satisfaction Unlimited
All Jobs: at Satisfaction Unlimited| Web Site: | getsatisfaction.com |
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| Headquarters: | 370 Brannan Street San Francisco, CA 94107 United States |
| Industry: | IT Services |
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