Customer Success Manager Satisfaction Unlimited
THIS JOB HAS EXPIRED Responsibilities
As the designated primary point of contact for a set of customers pro-actively ensure they are deriving value from our platform, and in so doing, develop 'trusted advisor' relationships
Identify and communicate opportunities for expanded use of our application (included or add-on features)
Be an on-call CSM for one-off customer-generated interactions/projects
Manage overall assigned customer base by identifying up-side opportunities and renewal risks, and manage corresponding action plans
Track contract timelines and ensure customer renewals
Ensure timely execution on deliverables
Ensure complete and effective knowledge transfer of best practices
Advocate for customers within Get Satisfaction
Maintain accurate records in Get Satisfaction?s internal data systems
Maintain an exceptional level of customer satisfaction
A social media/social customer experience-savvy success manager who?s used to working with customers proactively, is solution oriented, and understands the complexities of working with large organizations. You?ve been managing customer success relationships with large and small companies for a minimum of three years, and are able to effectively plan and navigate relationships with widely varying roles (support, marketing, IT, ecommerce, procurement?), resulting in high customer success ? business results and customer satisfaction. If you?ve checked these off you?re also a strategic thinker with strong communication skills, a self-starter, and have excellent attention to detail, and last but not least ? timely and consistent follow-up.
BA/BS with a minimum of 5 years experience in delivering or supporting technology solutions, three of which should be focused on proactive customer success, rather than reactive support
Strong project management skills
Solution development consulting and/or training experience
Track record of high customer satisfaction
Demonstrable passion for, and understanding of social business technologies, and the potential benefits to be gained by businesses that effectively deploy/adopt them
Experience with either business cases or ROI analyses around social business initiatives
Positive, self-starting and results oriented
Get Satisfaction?s Values:
- Good relationships are good business.
- Think big, but commit to swift action.
- Walk in our customer's shoes every day.
- We?ve got your back.
- Don?t take yourself too seriously
||370 Brannan Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED