Customer Success Manager Marketo Inc.

About Marketo:
As the leader in marketing automation, Marketo continues our explosive growth. With over 500 successful customers, we are expanding our Customer Success team so we can continue our high touch impact.

- Fastest growing SaaS marketing automation company
- Sophisticated lead management system
- Revenue focused tools to make marketers and sales people more effective
- Tremendous time to value based on fast user adoption
- Addictively easy to use
- Real-time integration with Salesforce.com
- Dedicated to customer success
- Makes your marketing spend measurable and drives positive ROI

About the Customer Success Manager role:
This role helps our customers get the most value out of their system. By monitoring a focused set of accounts, the CSM makes sure the account is healthy, the users are trained and aware of all Marketo features/functions, and the account derives the maximum value of their subscription. Some key job duties include:

- Proactive contact of your accounts to perform health checks and measure usage levels
- Reactive handling & coordination of escalations
- Quote, manage, and upsell renewals
- Interact and communicate closely with sales, support, and services

The ideal background for this candidate:

- Four to eight years of customer facing experience, including renewals or customer management
- Has done customer success management in the past
- Has handled customer renewals previously
- Skill-set to understand Marketos product, and perform high level reviews of a customers usage
- Can report health, usage, and revenue statistics to management
- Great teamwork and communication abilities.

Location:	901 Mariners Island Blvd. Suite 200 San Mateo, CA 94404 United States