Customer Success Representative buuteeq
buuteeq is one of the fastest growing software-as-a-service (SaaS) companies in the world and we are focused on changing the meaning of web marketing for the hospitality industry. Our cloud-based Digital Marketing System (DMS) is the first of its kind, including content management, website design, mobile/tablet and social digital marketing, online reservations and integrated business intelligence that help the hotelier increase occupancy, reduce cost and convert traffic. This kind of innovation requires special people who love fast-paced, high-growth environments, creativity, challenge, the hard work that leads to smashing success and the personal rewards of being on a winning team that also likes to have fun. buuteeq?s culture is casual but we operate at a high energy level, and we value work/life balance, delivering fantastic products, world class customer service, and making a difference in the world of travel. We offer exceptional professional and financial growth potential.
The buuteeq Customer Success Representative is cheerful, charming and charismatic. People are drawn to their magnetic personality. This individual inspires and empowers customers through dedicated training and consulting. The Customer Success Representative finds joy in building relationships with customers and ensuring they are plugged into all the support resources buuteeq has to offer.
Assist in customer training, deployment and adoption of buuteeq's Cloud DMS.
Manage high volume of incoming calls and help tickets.
Master the detailed functions and features of buuteeq BackOffice.
Work closely with a team of customer success reps and account managers.
1+ years customer service experience
BA from four year university or equivalent
Outstanding interpersonal skills, customer service and communication, both over the phone and in email.
Strong work ethic; self-directed and resourceful.
Experience with maintenance renewal process and/or background in software preferred.
||Seattle, WA |