Customer Success Specialist Workday, Inc.

Do you want to actually look forward to Monday mornings?

You can at Workday! We embody the qualities of a great company, offer world-class products and services, listen to our employees, empower creativity and innovation, and celebrate a job well done. It’s that simple, and has earned us the #1 ranking on two 2012 “Best Places to Work” surveys (as voted by our own employees).

Customer Success Specialist

Customer Success Management (CSM) is the group within Workday that functions as a bridge between our Professional Services and Production Services Teams. Members of CSM advocate on behalf of Workday customers and take a team based approach to keeping customers connected to Workday. Handle overall responsibility for managing the mid-market customer relationships on a one to many basis

• Deliver Framework for Success presentations


• Keep customers informed of Workday process and procedural changes


• Research and respond to inquiries submitted to customer.success@workday.com


• Respond to and manage professional service requests (SOW’s)


• Manage small projects


• Operate as an internal resource for Customer Success Managers


• Research customer issues and compile background information in support of escalations and customer meetings


• Assist with maintaining customer scorecard information and preparing for bi-annual

Required Skills / Experience:

• Five or more years of experience in a customer services role (consulting or account management)


• Five or more years of experience with Human Capital Management, Financial Management, or Payroll applications


• Proven ability to collaborate and build strong relationships with customers


• Proven ability to engage across corporate functions (Professional Services, and Product Management)


• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars


• Bachelor degree required, at a minimum. Business or technical degree preferred

*LI-TP