CUSTOMER SUPPORT AGENT Belkin Corporation
THIS JOB HAS EXPIRED What you?ll do
As a Customer Support Agent, you will respond professionally and accurately to all customer inquiries. Responsible for working independently in a cross-functional environment, presenting a professional and positive demeanor at all times. Responsible for resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Offer alternative solutions where appropriate with the objective of achieving customer satisfaction and exceeding expectations. Handle customer complaints and billing inquiries with the highest degree of courtesy and professionalism. Provide external support via phone to end-users to assist with proper product selection, pre sales inquiries and customer service for all Belkin products.
How you?ll do it
Manage and prioritize multiple tasks in a dynamic environment with a strong orientation towards sound judgment
Support customers via phone, email and chat
Support sales staff with general product use support, cable configuration and product recommendations
Log all handled support calls in a ticketing system
Enter orders in an order entry system
Maintain strong problem solving abilities and the ability to work well under pressure
Provide timely, detailed documentation of all customer/partner interactions and issue resolution according to established customer support processes and tools
Place outgoing calls to follow-up with existing customer service inquiries
Take and enter customer sales orders
Process rebate disputes
What you?ll need
High school diploma or the equivalent
Thorough knowledge of Belkin?s product lines and the computer marketplace
Familiarity with computers and general office machines
What you?ve done
Three years? experience in a customer service position
Knowledge of computer hardware, software, and networking concepts
Ability to maintain composure regardless of the situation
Excellent attention to detail
Excellent verbal and written communication skills
Excellent customer service skills
What you?re getting into
We?ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding ? for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.
You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you?ll be motivated to pursue the ideal.
Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you?ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.
||Los Angeles, CA |
THIS JOB HAS EXPIRED