Boston Categories:
Customer Support Analyst Lattice Engines
THIS JOB HAS EXPIRED
Responsibilities: The ideal Customer Support Analyst candidate will enjoy engaging with customers, have good written and verbal communication skills, is a quick learner, and well organized with the ability to work independently. As a member of our support team, your primary responsibility will be supporting our suite of sales intelligence software:
Own & manage customer service requests including entering service requests in support system, researching service requests, troubleshooting service requests, and following them through to completion
Provide updates to customers and internal Professional Services team on status of service requests
Provide 1st-class Web, email, and occasional phone tech support for customers
Document support cases and resolutions, suggesting & writing knowledge base and/or internal solution articles as needed
Deliver ongoing feedback to development team, based on customer input & your own product usage
Requirements:
B.A. or B.S. degree
5+ years technical support experience with a SaaS company and/or customer-facing role
Familiarity with .NET based applications
Knowledge of SQL a plus
Undying passion for learning, technology, and helping others
Excellent communication skills (verbal & written)
Very high quality standards
Excel in high-pressure, quick-paced environment
Learn quickly & enjoy troubleshooting software issues
Must be able to work on own with little supervision, and own cases from beginning to end including tracking and management of escalations to other departments
Energetic and enthusiastic
Willingness to go the extra mile & put in long hours, when needed
Lattice Engines offers competitive compensation, benefits, and stock options
| Location: | 281-283 Franklin Street Suite Five Boston, MA 02111 United States |
|---|
THIS JOB HAS EXPIRED
Lattice Engines
Investors: Battery VenturesAll Jobs: at Lattice Engines
| Web Site: | www.lattice-engines.com |
|---|---|
| Headquarters: | 281-283 Franklin Street Suite Five Boston, MA 02111 United States |
| Industry: | Software |
Support Lattice Engines with Social Media services
Find more Customer Support Analyst jobs
