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Customer Support Consultant BigMachines
About The CompanyBigMachines is the global leader in delivering cloud-based mission critical applications to the Fortune 2000. Our industry-leading solutions help companies Sell More and Sell Faster, configuring, pricing, and quoting their complex products.
For the fourth consecutive year we had two great distinctions: landing on the "Inc 5000 list of Fastest Growing Companies" and being voted #1 on Salesforce's AppExchange. BigMachines also just delivered another record-setting year in bookings, revenue, profitability, and customer acquisitions. We do all of this while managing to maintain an industry-leading 95% customer retention rate.
We are looking to add exceptional talent across our entire company of great people who play hard as a reward for working even harder. At BigMachines, we thrive on using unique and unconventional methods to drive remarkable employee success. (We might have an amazing reputation, but we?re not above taking breaks for cheesecake bake-offs and Nerf gun battles.)
We are committed to hiring really smart, hip and altogether fantastic people who are intellectually invigorated and inspired by advancing their careers.
Job Description
To support our rapid growth, we are seeking talented, motivated team members that bring a passion for assisting customers in solving their problems and developing innovative solutions tailored to their needs. As a Customer Support Specialist, you will have the opportunity to work with a powerful web application using some of the latest technologies. You will work closely with our established customers to maintain and enhance their BigMachines solution.
BigMachines offers opportunities for long-term career growth to successful team members who aspire to deeper technical, project management, or other leadership roles in the company as we believe in building our team from within. Being a Customer Support Specialist is an ideal place to start your career as you will learn both about innovative technology and a wide breadth of customer business solutions.
Please Note: Aptitude testing is required for all positions
Duties
Analyzing potential customer solutions
Training customers to maintain and update their own BigMachines solutions
Effectively utilizing the BigMachines platform, middleware solutions (WebMethods and/or Cast Iron) and web technologies including XML, HTML, XSLT, Python, and AJAX (Javascript) to meet customer requirements
Improving the customer service process
Adhering to all BigMachines security policies, standards and procedures in the performance of job duties
Participating in security training provided by BigMachines
Reporting any potential security weakness, exposure or suspicious indications to manager
Skills/Requirements
Ability to understand the customer's business and work as a business partner
0-3 years' experience preferred working on technical projects
BS or MS degree in Computer Science, Engineering, or a technical field from a reputable 4-year college/university
Experience and comfort with web programming technologies such as HTML, Javascript, Python, Perl, and XSLT.
Excellent problem solving, critical thinking, and analytical skills
Outstanding oral and written communication skills
Quick learner and able to learn new technologies and web programming languages on own as necessary
Knowledge of user interface design and web design constraints
Experience with eCommerce and CRM solutions is helpful, but not required
Willingness to work off hours (nights and weekends) as urgent customer needs dictate
| Location: | Chicago, IL United States |
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BigMachines
Investors: Deutsche Venture Capital, Sculley BrothersAll Jobs: at BigMachines
| Web Site: | www.bigmachines.com |
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| Headquarters: | One Waters Park Drive Suite 165 San Mateo, CA 94403 United States |
| Industry: | Software |
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