Customer Support Coordinator Acquia
THIS JOB HAS EXPIRED Summary:
Acquia is looking for Customer Support Coordinators to join our Customer Advisory Team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. We need smart, focused and determined individuals who can deliver an excellent customer experience by solving technical and service issues efficiently.
You will join a dedicated team of support and service Drupal professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our customers to resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. The role requires developing a thorough knowledge of Acquia?s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.
Excellent interpersonal, communication, and customer service skills
Excellent organizational, multi-tasking, and detail-oriented skills
Ability to work effectively with cross-functional teams in different time zones
Experience with Drupal or other CMS such as Joomla, WordPress, etc.
Ability to thrive in fast-pace work environment by creating order and resolving issues thoroughly
Passion for the web, open-source development, and for helping us build a hot and growing start-up
Bachelor's degree in computer science or related discipline preferred, or equivalent professional experience in technology.
||Burlington, MA |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
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