Customer Support Engineer Lancope
THIS JOB HAS EXPIRED
Responsibilities: -Deliver expert consulting, design and engineering support to customers for sales opportunities and to improve customer operations.
-Represent the company's technical capabilities and manage day-to-day technical needs of customers.
-Drive successful new product installations upgrades for customers
-Convert external customer requirements into recommendations for new product features.
We are looking for candidates who have:
-Minimum of 5 years of customer support experience for networking/telecommunications applications and solutions.
-Knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, OSPF, BGP, VLANs, and general Routing and Switching protocols.
-Knowledge of Linux/Solaris/UNIX Operating Systems and scripting a plus.
-Strong analytical, problem solving, written/verbal communication and organizational skills.
-BS in Engineering/Computer Science/IT and/or equivalent experience
-Experience with Remote Customer Support
| Location: | 3650 Brookside Parkway Brookside Concourse 100, Suite 400 Alpharetta, GA 30022 United States |
|---|---|
| Full Time | |
| Customer Service / Technical Support | |
| customer support tcp/ip software support network security networking netflow ids/ips |
THIS JOB HAS EXPIRED
Lancope
Lancope, Inc. is the leader in NetFlow collection and analysis for flow-based network performance and security monitoring.
Profitable Investors: Canaan Partners, HIG Ventures
All Jobs: at Lancope
| Web Site: | www.lancope.com |
|---|---|
| Headquarters: | 3650 Brookside Parkway Brookside Concourse 100, Suite 400 Alpharetta, GA 30022 United States |
| Employees: | 41-100 |
| Year Founded: | 2000 |
| Industry: | Software |
| Lancope is regarded as the market leader in NetFlow collection and analysis when it comes to network performance and security monitoring for large enterprises. Lancope's solutions are able to provide end to end visibility across physical and virtual networks which eliminates network blind spots and reduces total network and security management costs. Founded in 2000, Lancope is a privately held, venture-backed company headquartered in Atlanta, GA. www.lacnope.com |
