Customer Support Engineer Acquia
Acquia is looking for Drupal experts and technical advisors to join our customer advisory team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to government agencies. Acquia Support is a high-energy, high growth team that offers great career opportunities for the right candidates.
This position is located in our Portland, OR office.
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Drupal and guide them through issues from site launches to "there's a module for that" scenarios.
You will join a dedicated and talented team of Drupal professionals; helping customers all over the globe overcome obstacles related to their websites. As part of that team, you will work directly with our customers and partners to resolve issues, develop and maintain excellent customer relationships, work with Acquia?s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome.
Passion for the web, open-source development, and for helping us build a hot and growing start-up
Strong Drupal skills with experience in site development and/or PHP development experience
1-3 years of experience in technical customer support or a client engagement position preferred
A compulsion for creating order out of chaos, and a penchant for turning over all the rocks and resolving issues thoroughly
Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models
Aptitude for building, configuring, and troubleshooting a variety of challenging technical issues for a diverse enterprise customer base Excellent interpersonal and communication skills
Bachelor's degree in computer science or related discipline preferred
||Burlington, MA |
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
Support Acquia with Social Media services