Cranston Categories:
Customer Support Engineer McCabe Software, Inc.
Responsibilities: Primary responsibility is responding to internal and external customer questions and problems
Provide levels 1 through 2 technical product support
General usage and how to instructions
Advanced usage, process and integration instructions
Provide accurate and detailed information of questions and/or issues
Debugging and problem analysis of issues
Understand and recreate issues as appropriate
Work closely with development debugging, recreating and resolving technical issues
Write sample applications for internal and external training
Review/modify/create technical product support documents for internal use
Manage beta programs
Secondary responsibility is product quality control
Quality control testing of product releases
Testing fixes for customer reported issues
Provide assistance to other groups within the company as necessary
Review training course materials
Review end user documentation
Provide assistance to the pre-sales group as required
Skills:
Candidates must be forward-thinking, have a high degree of customer-service focus with proven analytical problem solving skills
Experience in at least one of the following environments: Unix (SUN Solaris, HP/UX, AIX, IRIX), Linux, or Windows 95/98/NT/2000/XP, and networking
Experience in at least one of the following disciplines: Help desk/technical support, software programming, testing/quality assurance
Familiarity with programming concepts and language(s) extremely helpful, including any of the following (COBOL, ADA, C, C, C, VB, JAVA, FORTRAN, Model 204 and PL/I)
Minimum Educational Requirements: Degree in Computer Science, Information Systems or one of the physical sciences. Or, minimum two years equivalent technical experience.
Good communications skills, oral and written
Work well in a team environment
Some minimal travel may be required
Demonstrable technical aptitude and willingness to learn new skills
Attention to detail
Self-starter that can enjoy fast-paced and multi-tasking environment
Enjoy working with customers
| Location: | Cranston, RI United States |
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McCabe Software, Inc.
Investors: Signature CapitalAll Jobs: at McCabe Software, Inc.
| Web Site: | www.mccabe.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Software |
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