Customer Support Engineer Lithium Technologies
THIS JOB HAS EXPIRED Lithium Technologies is seeking a Customer Support Engineer (CSE) to join our support team in working with our enterprise customers. CSE is a critical part of our corporate initiative to ensure ongoing success of our customer-base. It is a role that entails customer support, SLA-driven case management, technical troubleshooting, and excellent verbal and written communication skills. If you love working with customers on technical problem solving and love the excitement of learning new technologies in social networking, this role is for you. Lithium is the leader in developing software that powers the social customer experience as well as the place to build your career in social. Come on, get up close and social with us!!!
You are a Web 2.0 savvy technophile. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, Blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.
Serve as a member of our front-line Customer Success Team
Triage incoming customer issues and route them promptly - Provide regular support and guidance to the customers related to Community Management best practices
Coordinate efforts across sales, implementation, and support teams
Identify and advocate for new product features on behalf of the customers
Document and report business and technical issues in the CRM system and effectively prioritize and escalate the issues
Develop and deliver technical solutions to customers
Provide the best-in-class support and drive for high customer satisfaction
This position requires a blend of customer relationship development skills and technical skills; Further, it requires a firm grounding and passion for Web 2.0 technologies
To be successful in this role, we are looking for someone with:
BA/ BS plus 1-2 years of technical support / customer support experience
Excellent communication, presentation, and relationship management experience
Positive, results-oriented, detail-oriented, and success-driven attitude
Community software experience, including forums, blogs, social bookmarking, and social networking
Technical support or QA experience in web services APIs, database technologies (MySQL and Oracle), Linux, Apache, other general web technologies (HTML, CSS, Java), and stack trace information
Technical support or QA experience in CRM, CMS, and other enterprise software systems
Moderation and/or management of online communities experience a plus
Why join our team
Lithium offers a great working environment and a competitive compensation and benefits package. We're looking for fast-thinking, innovative, passionate team players that enjoy brainstorming new ideas, working with the best and brightest in the social media software industry and who want to take their career to the next level.
Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation. This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world?s leading brands, are experiencing rapid growth, and are recognized as a leader by top analyst firms, including Gartner and Forrester. The world's most innovative companies use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset?a brand nation?with their customers.
||5980 Horton Street |
Emeryville, CA 94608
THIS JOB HAS EXPIRED