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Customer Support Engineer I Voxeo
THIS JOB HAS EXPIRED
Employee Type : Full-TimeIndustry : Computer Software
Telecommunications
Consumer Products
Manages Others : No
Job Type : Information Technology
Telecommunications
Customer Service
Experience : Not Specified
Division : Human Resources
Post Date : 12/11/2012
Description
About Voxeo
Voxeo?s mission is to make it easy for anyone to create and deploy voice applications that can run on any home, mobile, office, or VoIP phone. Leading analyst firm Gartner says Voxeo is part of a select group of companies that ?will have a business impact on the future of IT". Voxeo is a profitable, pre-IPO, international, employee-owned, Internet software company. Our technology is at the cutting edge of Voice over IP (VoIP) and web 2.0 applications, standards, and mashups.
We want to revolutionize the telephone industry and are doing so every day. We run the world?s largest voice application developer community (over 30,000 members to date) and have hundreds of enterprise customers in fields including telecom, consumer services, healthcare, retail, government, and more.
At Voxeo we focus on building a team of incredible people and making our customers extremely happy. We work hard, but we believe in balance. We have numerous perks and benefits, including the excellent health insurance, incentive stock options.
Voxeo is built on a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies, and you will work directly with Voxeo?s co-founders on a daily basis.
Key Responsibilities:
- Tier One support representative
- Work on all incoming technical support calls
- Work with Tier 2 and 3 Support to provide customer response based on root cause analysis provided.
- First level trouble shooting of CallXML, CCXML and VoiceXML languages/applications with the ability to write new functional applications to aid in resolution
- In depth understanding of log review and problem identification for reported issues
- High aptitude for problem resolution
- Ability to create/update technical documentation as requested
- Owns customer interactions while setting expectations and providing resolution timelines.
- Proven escalation skills with a focus on providing high level problem details, proper investigative work, and ability to pursue senior level engineers until problem resolution.
Requirements
Obsession for serving customers.
Self-motivated individual with a strong desire to learn new technologies and improve existing knowledge by pursuing additional training programs
1-3 years Experience in a Technical Support/Engineering role
Advanced knowledge of various versions of Windows, Linux, MacOs operating systems
Excellent communication and presentation skills (in both written and verbal mediums)
Excellent problem solving skills
Advanced knowledge of programming languages including web languages, java, python, Ruby, VoiceXML, CCXML, etc
Experience with integrations utilizing various vendor systems used to deploy IVR (including Genesis, Cisco, Avaya, Nortel, Audiocodes, Dialogic) Strong Telco background and System Integration experience are a must
Knowledge in Voxeo products such as Prophecy and VoiceObjects preferred
Fluent in English ? additional foreign languages preferred.
Great team player
Travel and flexibility is required
Technical education (Master or Bachelor of Science) or equivalent work experience.
Extremely organized and able to manage multiple responsibilities at once.
Desired Skills:
Strong shell scripting experience is also a plus!
Network traffic packet capture analysis and debugging experience (Wireshark)
Candidates with IVR markup development experience (CCXML and VXML) are highly desired.
Familiarity in setup and configuration of with Audiocodes analog gateways (MP-114).
Benefits:
100% paid medical, dental and vision benefits for employees and dependents. 100% paid long and short-term disability, life and AD&D insurance.
100% cubicle-free, casual, open office environment.
The chance to revolutionize how people use and create applications for any phone
Work directly with top experts in SIP VoIP technology and W3C web standards
Free parking at our downtown Orlando office
Equal Opportunity Employer. M/F/D/V
| Location: | 100 East Pine Street Suite 600 Orlando, FL 32801 United States |
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THIS JOB HAS EXPIRED
Voxeo
All Jobs: at Voxeo| Web Site: | www.voxeo.com |
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| Headquarters: | 100 East Pine Street Suite 600 Orlando, FL 32801 United States |
| Industry: | Software |
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