Customer Support Engineer Education Networks of America
THIS JOB HAS EXPIRED Join our dynamic Internet connectivity and communications company that values employee contributions to customer service excellence and business results, and invests in employees? skills and abilities. ENA, (Education Networks of America) Inc., named one of Tennessee?s Best Companies to Work For, seeks a Customer Support Engineer to join our dynamic, high performance, Customer Technical Assistance Center (CTAC). If you are interested in working in a fast-paced, highly technical, team environment then this is the job for you.
The ENA CTAC is a highly skilled technical team that focuses on managing and resolving a variety of complex incidents on behalf of our customers and internal departments. Customer Support Engineers are trained to understand and resolve the majority of support needs for all products ENA offers. Provide prompt, pro-active network monitoring and customer notification for a multi-state wide area network (WAN). Resolve monitored outages by managing underlying vendors and dispatching resources as needed. Additionally, resolves data connectivity, Voice over IP (VoIP), video teleconferencing and systems incidents while managing the other day-to-day objectives that ensure customer success.
||1101 McGavock Street |
Nashville, TN 37203
THIS JOB HAS EXPIRED