Customer Support Engineer Aircuity
THIS JOB HAS EXPIRED Reports To: Product Support Manager
Aircuity, Inc., a fast growing technology leader in commercial building energy efficiency solutions has an immediate opening for a talented Customer Support Engineer having the experience, leadership skills and a desire to work in a hands-on fashion. This position will play a critical role in supporting the doubling of our business in each of the next several years.
Aircuity is a leader in providing technology enabled commercial building energy efficiency. With the rising cost of energy and growing environmental concerns regarding greenhouse gas emissions, commercial building owners are challenged to find reliable technology solutions to help ensure that their buildings operate as energy efficiently and environmentally responsible as possible without sacrificing occupant comfort, productivity or safety. Aircuity has combined an advanced building sensing technology with web based building performance data acquisition & analysis to provide a building energy and environment information platform capable of supporting an array of energy performance solutions and services.
As the Customer Support Engineer, you will be working in a fast-paced environment providing front-line product support to customers and sales representatives. The ideal candidate possesses strong organizational, computer, phone, and prioritizing skills.
ESSENTIAL JOB FUNCTIONS
-Act as front-line interface with customers and sales representatives, troubleshooting operational and technical issues over the phone and via email
-Ensure problems are satisfactorily resolved in a timely and self-directed manner with focus on providing a high level of support to all customers
-Conduct web-based product training sessions with new and existing customers
-Using sophisticated remote diagnostic tools you will play a crucial role in the delivery of Proactive Monitoring services
-Play a key role in the Advisor Services implementation process
-Participate in the testing of new product releases to insure compliance with design specifications and ease of use
-Assist in the maintenance and management of the customer issue tracking database
||39 Chapel Street |
Newton, MA 02458
THIS JOB HAS EXPIRED