Customer Support Engineer GreenBytes
A minimum of 5 years
Computer Engineering, Computer Science, or directly applicable experience.
Troubleshoot issues that are seen in the field by customers and sales engineers
Stay abreast of new products developed by GreenBytes to ensure they can be adequately supported in the field.
Stay abreast of desktop virtualization technologies, particularly in the VDI space
Maintain the customer-tracking database to include information such as the hardware on site, service plans, and open tickets
Create Knowledgebase articles to facilitate knowledge transfer to other support resources
Assist in ramping up and training any third party support organizations
Track open tickets to from creation to closure, including tickets that result in bugs being filed with Engineering
The successful candidate must be able to work in a fast-paced, start-up environment; specifically he/she must be able to contribute immediately, and with a minimum of on-going supervision. The candidate must be comfortable working in a loosely structured, high-performing team environment, where he/she may be asked to contribute outside of the formal job description. The candidate must be thoroughly familiar with the core technologies of modern storage subsystems such as Fibre Channel, iSCSI, SAS, SATA, and LACP/IP multipath. The candidate must also have experience in VDI, including hypervisors such as VMware ESX, Microsoft Hyper-V and Citrix XenServer and other virtualization technologies such as VMware View and Citrix XenDesktop.
Commensurate with skill set and experience.
||Providence, RI |