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Customer Support Engineer AtHoc
THIS JOB HAS EXPIRED
CompanyAtHoc, a VC-backed company founded in 1999, is the pioneer and recognized market leader in next-generation emergency communications software for the security and safety market. Fundamental to our mission at AtHoc is the development of innovative products used for the critical endeavor of saving lives.
We?re seeking dedicated, bright and highly motivated team players who want to make a difference and share in our accomplishments and passion. We provide a culture that encourages different perspectives and new ways of thinking toward a common, aligned goal and shared vision: to bring innovative solutions to market and advancing the safety, security, and protection of people and property around the world.
Join a principled customer-focused team that is transforming an industry and has earned the trust of hundreds of customers and millions of users within the U.S. military, federal government, homeland security agencies, healthcare, fortune 500 companies and higher education institutions. At AtHoc, we recognize that the talent and drive of our people is a vital key to our continued success.
For more information on AtHoc, please visit http://www.athoc.com.
Position
As part of AtHoc Customer Support team, you will be responsible for all Customer Support activities related to AtHoc products among all customers worldwide.
Responsibilities
Provide high quality customer support, including 24x7x365 response
Identify problems proactively and provide accurate resolutions within SLAs
Develop, manage, and maintain strong relationships with customers and partners
Adopt and continuously improve support case tracking tools and FAQs
Disciplined in the strict adherence to established methods and procedures with government agencies
Communicate effectively internally and externally with customers and partners
Requirements
Must be a U.S. citizen with SECURTY CLEARANCE
BS in Computer Science, Engineering or equivalent experience in software or IT industry
5+ years of System Administration in Windows
5+ years of experience in supporting highly scalable enterprise solutions based on .NET technology
Experience with C#, ASP.NET, SQL 2005/2008, ADO.Net and WCF
Experience in public safety and life safety software solution is highly desired
Experience with emergency management operations is a plus
Exceptional debugging skills and identify pattern/trends analytically
Excellent interpersonal, leadership, organizational and case management skills
Must be highly detail-oriented with an ability to work and succeed in a fast-paced environment
Self-directed with a strong sense of ownership
| Location: | San Mateo, CA United States |
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THIS JOB HAS EXPIRED
AtHoc
Investors: Greylock Partners, Weston PresidioAll Jobs: at AtHoc
| Web Site: | www.athoc.com |
|---|---|
| Headquarters: | 1350 Old Bayshore Highway Suite 740 Burlingame, CA 94010 United States |
| Industry: | Software |
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