Customer Support Manager NextIO
The Customer Support Engineer is responsible for post sales activities and providing support for NextIO products and framework that simplifies the process to build, manage and connect datacenter computing environments. The ideal candidate will have worked in a Data Center administrator role, and will have experienced first-hand the problems - and excitement - of building and running systems at scale. This position works closely with customers in deep technical interaction to identify, and quickly resolve issues. This position expects that you are a motivated and detail-oriented individual who will quickly adapt and respond to industry changes as well as internal initiatives. You are someone who thrives in an ever-changing, fast-growing technical environment and has get-it-done personality and is customer savvy. The following represent the core responsibilities for the Customer Support Engineer (other duties may be assigned as required): Provides review of Data Center infrastructure - architecture, processes and plans for NextIO products and services to NextIO customers and account teams. Troubleshoots complex data center interoperability, configuration or performance issues related to VMare ESX, Linux and Windows OSes, x86 server architecture, DAS, iSCSI or FC, SAN/NAS and LAN switching. Acts as a single point of contact for high impact, large account issue resolution through escalation and management across divisions of NextIO. Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. Effectively utilizes moderate to complex lab setups to recreate and solve problems. Submits complete and correct Defect reports in area of expertise. Acts as a technical expert and provides support on a world-wide basis. Provides technology/product training and intellectual property material as required. Was that a boring read or what?
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