Customer Support Manager Gilt Groupe

Responsibilities:

Manage daily scheduling and productivity, ensuring that SLA goals are met or exceeded
Collaborate with cross functional teams (Technology, Product Management, Merchandising, Marketing, Operations) in order to identify opportunities for efficiency improvement across the organization
Serve as a balanced advocate for both the customer and the company
Grow, drive and nurture a best-in-class team culture


Qualifications:

Experience managing dynamic, diverse teams in a customer- or client-driven environment
Demonstrated track record of training and developing individuals and teams
Highly analytical: able to measure, translate, communicate and present data
Strong communication skills (oral, written, and numerical); ability to effectively communicate to all levels of the organization
Web savvy; an astute user of technology; strong working knowledge of Word, Excel and Access
An unwavering commitment to excellence
Possess a strong sense of urgency
Sound judgment and decision-making; accepts accountability and takes pride in ones work
Ability to manage multiple tasks concurrently, including complex projects
Skilled at diving into the details as well as big picture strategic planning
Self-motivated and self-directed, with a positive attitude
Adaptable and highly resourceful; able to work with limited information when necessary.

Location:	New York, NY United States